Conflict Management Program
The Conflict Management program is designed for managers, supervisors, team leaders, and/or human resource professionals. Learn how to work within an atmosphere of change and conflict, both from an organizational and interpersonal perspective. The program is focused on creating knowledge and skill sets to identify and manage conflict that arises at workplaces and in personal lives. The 150-hour program teaches you how to reduce the negative effects of conflict and to create an environment where challenges can be overcome through respectful, meaningful communication. Topics include: foundations; communication skills; managing change; mediation skills; negotiation skills; appreciative inquiry; team, group, and gender considerations; strategies and
techniques, etc.
For more information, please visit ufv.ca/cs, or contact Mandy Watts at 604-864-4638, or 1-888-504-7441, local 4638, or email mandy.watts@ufv.ca
Managing Change
The ability to manage and lead through change successfully has never been more important than it is today – due to the ongoing global economic crisis. Managers are now forced to cut back staffing levels, and keep the remaining employees motivated when there’s not a lot of “pie” to split out when it comes to raise/salary appraisal time. Even though it’s important to cut cost, it’s also important to retain key veteran employees that are needed not only to help the company make it through the hard times, but also train staff during future growth. This course looks at current common changes in the workplace, such as downsizing, benefit cuts, new employee rules, system implementations, and shift work, all of which are rampant in the corporate world, and provides the students with the skills to properly communicate and delegate, while managing the change tasks.
ABBOTSFORD – Clearbrook centre
(80270 BISC CM105 A5A) Kevin Renso, 5 sessions, Tue, 6:30-9:30 pm, $230. Starts Sep 25
Mediation Skills
This course introduces you to the concepts, skills, and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of a mediator, guiding the process, managing emotions and using communication skills when mediating. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbors, parents/teens and coparents. Emphasis is on skill development throughout. A digital recording will be made of your role-playing exercise on the final day of the course.
ABBOTSFORD – Clearbrook centre
(80271 BISC CM104 A5A) Tracey Mason-Innes, 5 sessions, Thu, 6:30-9:30 pm, $230. Starts Nov 1
Stages of Conflict
This course will introduce you to the stages of conflict and theory behind peace building and conflict transformation. You will be given a cross-disciplinary perspective on what leads to escalating conflict and how peace building endeavors can mediate conflict. By the end of this course you will be able to analyze critically,
theoretical approaches to understanding the relationship between conflict and peace building; identify processes and skills of peace building and conflict transformation; develop your own peace building and conflict transformation skills; and demonstrate your ability to resolve conflicts peacefully.
ABBOTSFORD – Clearbrook centre
(80272 BISC CM103 A5A) Tracey Mason-Innes, 5 sessions, Tue, 6:30-9:30 pm, $230. Starts Nov 6
Last updated June 2012
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