Conflict Management Program
The Conflict Management program is designed for managers, supervisors, team leaders, and/or human resource professionals. Learn how to work within an atmosphere of change and conflict, both from an organizational and interpersonal perspective. The program is focused on creating knowledge and skill sets to identify and manage conflict that arises at workplaces and in personal lives. The 150-hour program teaches you how to reduce the negative effects of conflict and to create an environment where challenges can be overcome through respectful, meaningful communication. Topics include: foundations; communication skills; managing change; mediation skills; negotiation skills; appreciative inquiry; team, group, and gender considerations; strategies and techniques, etc.
Conflict Management: Communication
This course is designed to enhance your ability to create effective and positive interpersonal communication relationships. Topics include building personal confidence and trust in both self and others. It will teach you to identify, and then reduce barriers to communicating effectively; both verbal and written skills are covered. Includes instruction on listening skills. You will learn how consistency, authenticity, and honesty contribute to enhanced communication.
ABBOTSFORD — Clearbrook centre
(20222 BISC CM101 A5A) Catherine Dawson, 5 sessions, Tue, 6:30–9:30 pm, $199. Starts Mar 20
Effective Negotiation Skills
Effective negotiation skills are more important than ever in the current recessional financial environment. Improve your skills to reduce the amount of money you leave “on the table” through common purchases. Learn how to save money, improve your career, and enrich your relationships with advanced negotiation skills. We’ll cover how to plan the negotiation, and how and when to compromise, while standing your ground during common negotiations. We’ll practise proven theory and common scenarios by participating in role-playing workshops of common negotiating circumstances, and learn how to properly prepare and react to changing variables during the negotiation process.
ABBOTSFORD — Clearbrook centre
(40125 BISC CM102 A5A) Kevin Resno, 5 sessions, Tue, 6:30–9:30 pm, $199. Starts May 1
Foundations of Conflict
This core course recommended as the first step to success in the program. It will serve as the foundation for all conflict management courses. The course explores conflict from both positive and negative perspectives, and includes opportunities for personal development. Learn how your behaviour contributes to confl ict, and how to identify and improve your emotional intelligence. You will also learn how to acknowledge hidden conflict (e.g., passive-aggressive patterns), how to identify when conflict is becoming acute, and how to mitigate its impact. Interpersonal communication skills are stressed throughout this course, and attention is placed on active listening and respectful behaviours. The dynamics of change are explored as part of the course. Work accomplished in this course will support further course work. Thus you should keep all journals, records, and books used in class.
ABBOTSFORD — Clearbrook centre
(20223 BISC CM100 A5A) Tracey Mason-Innes, 5 sessions, Tue, 6:30–9:30 pm, $199.
Starts Feb 7
Last updated December 2011
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