Unscheduled Service Interruptions for 2011

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Blackboard Point of Sale (POS)
Dec 15, 8:26 am

(Resolved 9:00)

Staff using Blackboard POS will experience login problems due to a hardware problem on the Blackboard server. Technicians are currently working on a resolution to this problem.

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Marshall Road Annex
Dec 15, 8:26 am

(Resolved 8:50 am)

Students and employees of Marshall Rd will experience login problems this morning due to a network issue. Technicians have been dispatched to resolve this issue as soon as possible.

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Library Catalogue Server Issue
Dec 6, 10:00 am
(Resolved Dec 6, 10:50 am)

The library catalogue server is experiencing an application problem. This affects catalogue searches and library account logins. Library staff are working with the software vendor and IT Services to resolve the problem.

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Mission Campus Telephone problem
Dec 5, 8:30 am
(Resolved Dec 5, 10:00 am)

Mission is currently having problems with telephone service. IT Services is troubleshooting the issue and will update this page as soon as the problem is resolved.

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Login issues at Marshall Road Annex

Nov 22, 2011 8:28 am
(Resolved Nov 22, 11:11 am)

Due to a power outage early this morning, some servers at Marshall Rd Annex are down, resulting in login issues. A technician has been dispatched to resolve the issue.

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Delays logging into myUFV
Nov 21, 2011 3:18 pm

(Resolved)

Due to the high number of users on myUFV, you may experience delays logging into and working in myUFV.

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Mission campus server is down again
Nov 18, 2011 9:42 am
(Resolved Nov 18, 11:00 am)

Mission campus server has gone down again this morning. IT Services is aware of this and working again to resolve the issue. Thank you for your patience.

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Mission campus server is down
Nov 18, 2011 8:15am
(Resolved Nov 18, 9:00 am)

Mission campus server was down this morning. IT Services has resolved the issue.

Please log out of your computer, restart it, and log back in. Thank you.

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Remote Access to Email Interrupted for some Staff
Nov 13, 2011 11:00am
(Resolved Nov 13, 10:15 pm)

A portion of staff and faculty may experience problems accessing email from a home computer or via web access. On campus access and email use with Blackberry devices is unaffected. Email is still flowing and messages are being received.

IT Services has identified a problem and working to resolve the issue. An update will be posted on this web site as soon as the problem is resolved.

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Emergency Telus Maintenance
November 9, 2011 7:00pm
(Resolved November 10, 6:00am)

Dear PLNet Customers:

Please be advised of this late submitted EMERGENCY TELUS release - it’s scheduled for late this evening and will continue to early tomorrow morning.

RFC #77876

Location(s): All Regions

Window: 2011-11-09 23:00 through 2011-11-10 06:00 PST

Impact: Brief outages expected by most PLNet users throughout the Province - Due to emergency TELUS requested network maintenance.

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Banner ADMN is not available
October 17, 2011, 9:00am
(Resolved 5:00pm)

Banner ADMN failed to restart after the overnight backup process. We are working on resolving the cause of this problem, but will not be able to restart ADMN until the early hours of this evening/Tuesday morning.

Please contact Michael Bayrock if you have any questions.

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Blackberry Internet, Text and Email Issues
Oct 12, 2011 8:00pm
(Resolved 12:00pm)

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Infrastructure problems at Research in Motion are intermittently affecting internet, email and text services for all Blackberry users in North America. These problems originate with Research in Motion, not with UFV. The Blackberry maker is working on the problems and will post updates on their web site. For more information, please visit:

http://www.rim.com/newsroom/service-update.shtml

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myUFV experiencing difficulties
Sept 14, 2011 1:30pm
(Resolved 2:30pm)

The myUFV server is being restarted to resolve response time and page delivery problems. myUVF is expected to be available at 2:30 pm.

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Network and Telephone Issues (Wed. Sept 7, 8:30 am)
(Resolved 9:00 am)

Update: The problem was the result of a global issue affecting a number ofl PLNet sites. The issue was escalated to Shared Services BC and resolved at approximately 9:00 am. Internet and phone service at all UFV campuses has been restored.

We are experiencing network and telephone issues at Chilliwack north campus, Mission campus and Marshall Road. As this is a global PLNet issue affecting most of the province,
IT Services is actively pursuing a solution with our service provider.

Updates will be made on regular basis until we have a solution to the problem.

Wireless coverage continues to be available (cell phone, blackberries etc.)

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UPDATED Chilliwack North - No Telephone Service
July 25, 2011 (UPDATE 10:30am)

(Resolved July 25, 11:45 am)

Mitel Technicians are working on our telephone system outage. An estimated-time-of-repair is still unknown.

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The Chilliwack North campus does not have telephone service this morning. ITS is investigating, and will post status updates to the ITS Website.

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IT Services Help Desk Wait and Response Times
July 4, 2011 (2:30pm)

(Resolved July 5, 8:00 am)

Please expect longer wait and response times on the IT Services Help Desk due to a staff shortage.

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Routing issues from remote networks including Shaw (June 19, 9:00 am)
(Updated June 19, 12:40 pm)

(Resolved June 19, 4:00 pm)

Users from some remote networks such as Shaw customers are experiencing problems using some UFV Services such as student email, parts of the UFV web site etc. This appears to be due to a routing issue outside of the UFV Network.

Update: This is a global issue affecting several PLNet Institutions, which began late Saturday afternoon. A global ticket has been created and the issue is currently under active investigation by Shared Services BC. There is not estimated time of resolution.

A routing problem upstream was cleared by Shared Services BC.

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Intermittent Internet Speed and Connectivity Issues at the Mission and Marshall Road Campuses (May 31, 2:00 pm)

(Resolved May 31, 4:00 pm)

Our service provider (PLNet) is experiencing intermittent network performance issues affecting institutions in the Abbotsford area. As a result, Abbotsford campus is experiencing internet speed issues. Remote campuses and users may experience problems with any Abbotsford based applications such as Banner, UFV Online or the UFV Web Site.

PLNet has issued a ticket for Abbotsford area and are working on the issue. There is currently no estimated time of resolution. Watch this web page for updates.

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Intermittent Internet Speed and Connectivity Issues at the Mission and Marshall Road Campuses (May 27, 2:13 pm)

(Resolved May 27, 4:40 pm)

Our service provider (PLNet) is experiencing network speed issues affecting most PLNet sites including UFV campuses. A global ticket has been initiated and the problem has been escalated to Shared Services who are investigating. There is currently no estimated time of resolution.

This PLNet issue can intermittently impact any or all inter-campus communications. IT Services is monitoring progress and will provide updates via the alerts page as they are available.

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Intermittent Connection Issues at all Campuses (May 24, 8:30 am)

(Resolved May 24, 11:10 am)

Our service provider (PLNet) is experiencing network speed issues affecting most PLNet sites including UFV campuses. A global ticket has been initiated and the problem has been escalated to Shared Services who are investigating. There is currently no estimated time of resolution.

This issue is causing intermittent interruptions to all inter-campus communications. IT Services will post updates when information is available.

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Intermittent Internet Speed Issues at all Campuses (May 19, 2:00 pm)
(Resolved May 20, 8:00 am)

Our service provider (PLNet) is experiencing network speed issues affecting most PLNet sites including UFV campuses. A global ticket has been initiated and the problem has been escalated to Shared Services who are investigating. There is currently no estimated time of resolution.

This PLNet issue can intermittently impact any or all inter-campus communications. IT Services is monitoring progress and will provide updates via the alerts page as they are available.

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Inter-campus network problems (May 16, 10:30 am)

(Resolved May 18, 5:00 pm)

Our service provider (PLNet) is experiencing network problems in the lower mainland region. As a result, UFV is experiencing intermittent disconnections and slow performance between campuses. This problem affects both data and telephone communications. PLNet is currently working on the issue, but we do not have an estimated time of resolution.

Update (May 18, 11:45 am): PLNet has identified this as an issue affecting all lower mainland sites and assigned a global ticket number. Troubleshooting is continuing, however there is still no estimated time of resolution. IT Services will post information as it is available.

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Inter-campus network problems (11:03 am) (Resolved 11:35 am)

We are currently experiencing network problems between campuses. This is affecting telephone service and also same data services, including email. It is not yet known if the problem is related to the on-going PLNet issues.

IT services is investigating the problem and will post updates via the alerts page.

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Chilliwack North Campus Internet Connection is Down (12:30 pm) (Resolved 2:45 pm)

In addition to the continuing PLNet network issues affecting the lower mainland, the Chilliwack North Campus has lost all internet connectivity. This affects all inter-campus communications including telephone, Banner, and email services. Other services may also be affected.

A service ticket is open with our Internet service provider, PLNet who are troubleshooting the issue. There is no estimated time for resolution.

IT Services will post updates as they are available.

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NetStorage server problem (1:00 pm) (Resolved Apr 12, 2011 1:50 pm)

Due to a server problem, Novell NetStorage is currently unavailable. In some cases, users may also have trouble logging in. IT Services is working on the problem and will provide updates via this page.

If you are experiencing login issues, please contact the helpdesk at local 4610.

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Network and Internet connection problems (Resolved Apr 10, 2011)
April 7, 2011 (1:16 pm)

Some people have reported problems connecting to the Abbotsford campus from other UFV campuses.

We have verified that our network connections are working correctly, and have contacted our Internet Services Provider for assistance. They confirm that they are experiencing problems are working to resolve them. We will update this message when more information becomes available.

Problem was with the service provider's network. PLNet reports that all issues have been resolved. ITS will continue to monitor performance.

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UFV Web Server Performance Issues (Resolved Apr 6, 2011 9:30am)
April 5, 2011 (11:40 am)

UFV is currently experiencing intermittent performance problems with the UFV web server, www.ufv.ca resulting in slow response times.

Update: Working with the software vendor, IT Services has resolved the issue which contributed to poor performance of the web server. The system is now stable. A planned future upgrade of the content management software will improve performance and prevent similar problems from occurring.

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Issues With Contact Groups Migrated from Groupwise
Feb 23, 2011

We have identified an issue with some of the contact groups that were copied from GroupWise. In order to ensure that your contact groups are free of this issue, please update your contact groups. If you do not update your groups there is a possibility that not all of the members in the group will receive your emails.

For more information and instructions on how to update your contact groups, please see the IT Service knowledge base.

To access the knowledge base, click on “IT Help Desk” in the top right corner of the UFV home page. Click on “How do I?” in the menu on the left and enter outlook in the Search box. Open the attachment: UpdateContactGroups.pdf.

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Outlook Client Installation Issues
Feb 14, 2011

If you are having trouble with your Outlook Client install, please use http://webmail.ufv.ca for access to your email and contact the helpdesk at 4610 or through the eHelpdesk (http://ehelpdesk.ufv.ca)

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On campus email down for upgrade (Completed Feb 14, 2011 7:00am)
Feb 11, 2011

GroupWise email was retired as of 5:00 pm Feb 11. Microsoft Outlook email will be available for staff and faculty on all UFV campuses on Monday, Feb 14 at 8:00 am. For more about Outlook at UFV, please visit the IT Services web site http://www.ufv.ca/its .

The upgrade of email has been completed. Please report any issues to help desk at 4610.

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Aerospace Campus Internet Service Down (Resolved Feb 9, 2011 1:00pm)
Feb 9, 2011 (9:20 am)

Internet service for the Aerospace campus is temporarily unavailable. There is a problem originating with network equipment at the site.

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Hope Campus Internet Service Down (Resolved Feb 7, 2011 9:30pm)
Feb 7, 2011

Internet service for the Hope campus is temporarily unavailable. This outage is due to a damaged Telus fiber which provides network services to the community of Hope. This affects all connectivity for Hope Campus including email.

Those wanting to contact the campus can call the switchboard at 604-869-9991.

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myUFV Login Problems
February 3rd, 2011 (11:50am) (Resolved Feb 3, 2011 12:25pm)

We have received reports that people cannot signin to myUFV. We are investigating, and hope to have service restored by 12:30. Please check this page for updates.

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Large Scale Internet Outage
January 31, 2011 (4:20pm) (Resolved Jan 31, 2011 6:40pm)

The Provincial Learning Network (PLNet) who is the internet service provider for all Colleges and Regional Universities in BC is experiencing a large scale outage affecting multiple institutions and campuses. No ETA is currently available on a resolution of this problem. PLNet second level support is working on the problem and will inform individual institutions when more information is available. Please check this page for updates.

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myUFV email channel not working
January 14, 2011 (9:00am) (Resolved Jan 14, 2011 5:30pm)

The email channel on the home tab in myUFV is failing with a "General channel rendering failure" error.
Email is still accessible through the email icon, located at the top right side of the myUFV pages.

The repair of the email channel requires a restart of the myUFV server. Given that email is still available through the email icon, a restart is scheduled for this afternoon, 5pm Friday January 14th, to minimize the number of people affected by the restart. The restart is a 30 minute process, and myUFV should be available by 5:30.

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Network and Email Password problems (Resolved Jan 11, 2011 5:30pm)

=== UPDATE ===

The change password transactions continue processing. At this time, we have processed transactions upto Friday, January 7th. We expect we will be up-to-date by 5pm tonight. Thank-you for your patience...

=== Original posting ===

When you change your password through myUFV, the password changes are not being properly applied to the UFV Network, UFV Wireless, and Student Email system accounts.

We have corrected the problem, and are re-applying all password changes that have been made since January 3rd.

We expect all passwords will be repaired by late afternoon today, Tuesday January 11th.

If you need access to the UFV network immediately, please see the ITS Helpdesk people in room B243.

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myUFV experiencing difficulties
Jan 10, 2011 9:45am (Resolved Jan 10, 2011 10:55am)

The myUFV server is being restarted to resolve response time and page delivery problems. myUVF is expected to be available at 11am.

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