Employee Tech Guide

Employee Computer Accounts

‌What is an employee computing account?

  • Access to UFV computer resources requires the setup of your own computer accounts.

Primary Employee Computing Accounts

1.  UFV Computer Account (access to network and email)

  • Your computer/network and email account is based on your username and is confirmed through your Human Resources data.

  • Your AD login allows access to UFV network resources while you working on campus or access or via the internet from home.

  • The employee AD (Active Directory) computing account is used for logging into:

    • A UFV office or lab computer and accessing the the UFV network

    • UFV Wireless

    • myFiles (off-campus, remote access to the UFV network)

    • Your UFV email (web based)

    • myWeb (edit the UFV content managment system - by permission only)

2.  myUFV Account (access to myUFV Web Services and Blackboard courses)

  • Your myUFV / Online Blackboard account is a separate account you can setup on your own.

  • Your web services account is based on your employee number and is confirmed through your Human Resources data.

3. my Library Account

  • Access online Library Services at My UFV Library Account (Renewals)

    • Library Access While on Campus

      • Search the Library catalogue

      • Check out information on resources, transfers, hold-item availability, outstanding fines, group study room bookings, as well as make interlibrary loan requests.
      • STUDENTS use their student number and a 4-digit Library password

      • EMPLOYEES use their employee number and a 4-digit Library password

      • If you don't know your password, click on Don't know your PIN? and follow the web page instructions  

      • You can also request your password in person at a UFV Library Circulation Desk

    • Library Off-Campus (Proxy) Access

      • To log in to the online article indexes and research and government databases:

      • NOTE: You must be either registered or employed in the current semester to have access to this information

      • STUDENTS use their student number and their 6-digit myUFV password

      • EMPLOYEES use their employee number and their 6-digit myUFV password

Request a Computer Account

  • A computer account must be setup by the IT Services Help Desk.

  • A department head, dean, director or department assistant submits a request to the IT Services Help Desk to setup your computer account at the time of your hire.

  • NOTE:  When you log in for the first time, you are required to change your password (minimum 6 characters) -- YOU MUST CHANGE YOUR PASSWORD WHILE ON CAMPUS AT A UFV COMPUTER WITH EMPLOYEE ACCESS.
  • IT Services requires the following information at the time of your department's request:
    • First and Last Name
    • Employee Number
    • Department
    • Job Title
    • Primary Campus
    • Office Number
    • Telephone Number or Local
    • Expiration Date of Account
    • Network Access Restrictions 
    • Special accounts (i.e. Banner. ACM)
    • Department G drive access (optional)
    • Budget Code (for Print/Copy)
  • The Help Desk creates a computer account for network and email access. 
  • A request for a new account will be processed as soon as possible, however it may take up to 10 business days.  

  • The Help Desk sends the username and temporary password to both the department requestor and the new account holder with first-time access instructions.
  • IT Services first creates an account used for both computer/network and email access.

  • Your username and temporary password is sent to the department requestor and to you as the new computer account holder with first-time access instructions.
  • Your Username is usually your lastname first initial.

  • Your Password is the IT temporary password until you log into a UFV networked computer where you will be required to change it at first login (6 or more characters).

  • Future password changes: press Ctrl+Alt+Del simultaneously when logged into a UFV computer.

Setup a myUFV Account (Online Blackboard Account uses the same information)

  • Once you have your employee identification number, you can setup your myUFV account from any web browser.

  • Your employee number is found on your UFV Human Resources contract and campus card.
  1. FIRST TIME USE ONLY, your password is your date of birth in the format of yymmdd. You will be immediately prompted to change your birth date password to your own private password for future access. This password must be exactly six numbers. Remember this password.

  2. Type my.ufv.ca into a web browser

  3. Username is your employee ID

  4. Password: is 6 digit numbers only—Remember: For first time login, your password is set to your date of birth in the format YYMMDD where YY is the last two digits of the year.

  5. Future password changes: Log in to myUFV, go to Personal Information and choose Change your PIN.

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Employee Network Files

Employees Accessing Network Drive While on Campus

F: drive (HomeDIR)

  • Employees own personal storage

G drive (Departments)

  • Employees own department storage

H: drive (Employee)

  • Employee campus-wide public storage

Groups (optional)

  • Additional network drive access for some employees

Employees Accessing Network Drives From Off Campus

Remote Access

While away from the UFV campus, you can access your UFV network drives at these locations:

  • gateway.ufv.ca

  • my.ufv.ca, choose the Online Services page tab and under Network Files click on myFiles

Remote File Navigation (myFiles)

What is myFILES?

  • myFILES enables you to securely access and manage the UFV network folders and drives which you have been given remote access.

  • EMPLOYEES can download myFiles instructions with screenshots (PDF format) - myFiles on Gateway Guide Employees

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Student and Instructor Network Files

Students and Instructors Accessing Network Files While on Campus

R: drive (HomeDIR)

  • Student's own personal 1 GB storage space

Q: drive (Instructor_Files)

  • Used by instructors to distribute course files to students. 

  • Faculty can add, modify or delete files on Q: drive.

  • Students can only read and save the data that is stored on the Q: drive.

P: drive (Public)

  • Student public storage space where all students can add, modify and delete files.

Students and Instructors Accessing Network Drives From Off Campus

Remote Access

While away from the UFV campus, you access to your UFV network drives at these locations:

  • gateway.ufv.ca

  • my.ufv.ca, choose Online Services page tab and under Network Files click on myFiles

Remote File Navigation (myFiles)

What is myFILES?

  • myFILES enables you to securely access and manage the UFV network folders and drives which you have been given remote access.

  • For instructions on how to work in myFiles please download the following document:

Previous File Storage

Do you have personal files saved on your personal student UFV network drive before September 2012?

  • In September 2012, UFV’s network file storage system for students was changed.

  • UFV students from Summer 2012 and earlier semesters copied or moved any personal files they want saved from NetStorage at gw.ufv.ca/NetStorage at Home@UCFV (also known as R:Drive).

  • After May 31, 2013, students will no longer have access to their personal files on the old file NetStorage file system.

  • The logical place students moved their files is to their new HomeDir at gateway.ufv.ca.

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Employee Email

  • What is the standard software UFV uses for email?

    • Microsoft Outlook

    How will I access Outlook? (three options)

    How will I log into Outlook?

    • Your username and password are the same as what you use to log into your computer

    • Your initial password is provided by the IT Services Help Desk

    How will I access my work Outlook email from home?

    • Microsoft has a free web-based client you can use to access your email from anywhere

    • The free client provides basic email tool functionality including rule creation, email and calendar management, etc.

    • You can access the Outlook Web Access from webmail.ufv.ca (please bookmark this address)

    • To order and purchase the Microsoft Outlook client for installation on your home computer or laptop, please refer to the Home Use Program

    Email Format


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Voicemail

Download full instructions on Phone & Voicemail Setup at UFV (PDF format)

Setup Instructions

  • IT Services assigns a voicemail box number and sends setup instructions once your computer account request is sent to the IT Services Help Desk.

  • Follow the voicemail tutorial on your phone to setup your 6-digit passcode, record your greeting, and establish a name for your mailbox.

  • More detailed phone and voice mail information is available on the IT Services website.

Retrieving Messages On Campus

  • If you travel between campuses, your messages can be retrieved from any phone on any campus by following the instructions for a shared local:
  1. If you do not share a local, Dial 8*
    OR
    If you do share a local, dial 4500 or 2800. When you hear the greeting start, Dial * plus your voicemail box number.

  2. Enter your passcode
  • Kept messages will be saved for 7 days and will not activate the message light on your phone

  • New messages that have not been played will be saved for 14 days before being deleted

Retrieving Messages Off Campus

  1. Dial either 604-854-4500 (Abbotsford) or 604-795-2800 (Chilliwack).

  2. When you hear the greeting start, Dial * plus your mailbox number.

  3. When prompted, enter your passcode.

Changing Your Name or Passcode

  • After entering your mailbox, press U for User Options Menu and either N for Name Menu or P for Passcode.

Recording a Greeting

  1. After entering your mailbox, press U for the User Options Menu.

  2. Once in the User Options Menu, press G for the Greetings Menu.

  3. Listen to the options and choose one of the following options:
    • Press 7 to record or change your Primary Greeting 
    • Press 2 to record or change your Conditional Greetings (what callers here when your line is busy or when you are not there)
    • Press 4 to record or enable your Extended Absence Greeting

Extended Absence Greeting

  • Summer is the time of year when many of us are out of the office for extended periods of time.

  • Before you leave, please change your voicemail greeting to inform callers of your absence.

  • Extended absence greetings PREVENT callers from leaving a message in your mailbox while it is enabled.

  • While you are gone, if you receive a voice message that is not accessed within the next 14 days, the message will be automatically deleted from the system and is not recoverable.

  • If you are going to be away from your office for more than 2 weeks, please include information in your greeting stating the length of time you will be away and suggest an alternative person to contact.

 

UFV wifiWireless Access

eduroam logo

at UFV‌‌

 

eduroam is now available at UFV!  Go to eduroam.ufv.ca for your wireless connection!

 

About UFV Computer Labs

  • The University of the Fraser Valley provides over four hundred computer systems to assist students in their educational process.

  • These systems are organized into networked labs ranging in size from 15 to 100 computer systems.

  • The fee for using these labs is included in the student’s tuition.

  • Computer labs are upgraded on a continual, rotational basis as required. ‌

  • Over seventy different applications (software programs) are installed in the computer labs.

  • This includes a full suite of Internet tools, Microsoft Office, programming tools, statistical packages and many specialized programs developed for a variety of different disciplines of study.

  • With few exceptions, all systems are PCs running the MS-Windows operating system.

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Locations of Main Drop-in Labs

Abbotsford

  • G210 - Second floor

  • G180 - Inside the Abbotsford Library

  • Inside the main UFV Abbotsford Library

Chilliwack

  • CP1202

Mission

  • D226C

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Schedule of Open Lab Drop-in Times

Updated:  Tuesday, September 03, 2013

Abbotsford G210

Mondays to Thursdays

  • Open from 8:00 am to 10:00 pm (lab monitor available from 12:00 pm to 10:00 pm)

Fridays

  • Open from 8:00 am to 6:00 pm (lab monitor available from 8:00 am to 6:00 pm)

Saturdays

  • Open from 10:00 am to 6:00 pm (lab monitor available from 10:00 am to 6:00 pm)

Sundays

  • Open from 12:00 pm to 6:00 pm (lab monitor available from 12:00 pm to 6:00 pm)

 

Abbotsford Library



Chilliwack Education Park

 

Holidays


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Types of Software Available in UFV Computer labs

  • IT Services provides a list of available  in UFV labs‌.
  • Faculty requiring special instructional software or changes to the set of standard software must inform the IT Services, Manager of Instructional Technology and Client Support, by the following deadlines:

    • Summer Semester changes must be submitted before Feb 1
    • Fall Semester changes must be submitted before Jun 1
    • Winter Semester changes must be submitted before Oct 1

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Printing in a UFV computer lab

Step 1: Obtain a Campus Card

  • ‌Students must first obtain a Campus Card from the card office.

  • Dates, times, and campus locations are listed on the Campus Card website at the start of each semester.

Step 2: Load money onto the Campus Card

  • Students are required to pay $0.10 per page when using the lab printers.

  • Students must have appropriate funds on their card prior to printing in a computer lab.

  • Pre-load the printing and photocopying fund (gold chip) on the Campus Card in the card office, or at the Bookstore.
  • NOTE: Campus Cards used for printing in the computer labs ARE compatible with the photocopiers.

Step 3: Send print job to printer

  1. Send your print job from your computer as you would normally.

  2. Walk over to the nearest, working print station.

    (The printers are on a network so you may access your print job from another lab if the printer you are using is not functional or is out of paper.)

  3. Insert your Campus Card.

  4. Enter your username on the monitor beside the printer and click the OK button.

  5. You will see a list of your print job(s) on the screen. Use the mouse to select (click on) your print job.

  6. Click on PRINT and your print job will be sent to printer AND money will be deducted from your print card.

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Removable Storage Devices (USB and Flash Drives)

  • To store your information externally, IT Services recommends students buy a USB flash drive with the slimmest connector (available at UFV Bookstores).

How to use your USB Flash Drive

  1. Insert your USB flash drive and Microsoft Windows will recognize and initialize the new device.

  2. Save your data on the USB flash drive.

  3. Click the Safely Remove Hardware icon in the bottom-right system tray of Microsoft Windows.

  4. When message says, Safely remove USB Mass Storage Device, remove your USB flash drive.

TIPS:

  • Please label your flash drive with your name or number to increase the chances it can be returned to you if ever you accidentally lose it.

  • Please save your work often.

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Kiosks

  • Use internet-connected kiosks to register for courses, look up UFV-related information, or contact the eHelp Desk.

  • Kiosks can be found near Offices of the Registrar and other areas around campus.

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Computer Use Policy

  • The Appropriate Use of Computing and Network Resources governs your use and access to UFV computers and network.

  • Please follow any posted rules or regulations in labs and report inappropriate computer use to IT Services.

  • Policy #14 can be found under the University Services section on the University Secretariat website at www.ufv.ca/secretariat/policies.

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ETS (Educational Technology Services)

Contact information:

  • For detailed ETS information, help and support go to www.ufv.ca/ets
  • ETS in Abbotsford: Inside the Peter Jones Learning Commons (G Building) phone: 604-854-4546 
  • ETS in Chilliwack Education Park: Inside Learning Commons and then inside the Library phone: 604-702-2617 

ETS offers students and employees a variety of easily accessible educational technologies and equipment for producing and enhancing classroom presentations and course assignments:

  • Media prep labs for scanning, video editing and graphics work

  • Media computer labs for producing class presentations, assignments and seminar projects in various documentation and media formats

  • Audio visual equipment includes COW (portable computer and projection unit for use in classroom), Data Projector, Portable Projector Screen, Digital Video Camera System/Tripod, Digital Still Camera, 35mm Still Camera Still Camera, Tripod Video Tripod, Wireless Presenter, Laser Pointer, PA System (includes 2 mics), TV/VHS/DVD Player CD Player, Teleconferencing Phone, Audio Cassette Recorder Digital Audio Recorder, PZM Microphone, Slide Projector, Overhead Projector, Flip Chart/White Board, Document Camera, Wireless Microphone, and WebCams

  • NOTE:  Faculty can book media equipment online; students must visit ETS in person to book media equipment and will need a valid instructor or staff signature before equipment can be released.

  • Online reporting form for reporting faulty media equipment

  • ETS Workshops in PowerPoint, presentation techniques, video production, scanner/digital imaging, ETS tour, Theatre operations

  • UFV television channel (Channel 80) for airing your announcements

  • Large format printing as well as mounting and laminating

  • Video and production services such as recording lectures and editing productions, streaming media, and video conferencing

  • Teaching & Learning Centre and UFV Online support services

  • eRooms Support - classrooms supported with computer and audio/visual equipment

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Other IT Resources for Employees

  • myUFV employee web services
  • myUFV faculty web services
  • Online courses
  • Library account
  • Social media
  • Universal design and IT
  • Anti-virus software and email security software
  • Microsoft HUP (Home Use Program)
  • Printing and copying
  • Prep-room computers
  • eRooms

myUFV Employee Services

  • Type my.ufv.ca into a web browser.

  • Log into myUFV using your employee number and your password - the first time you log in to the UFV network, your password is your date of birth (yymmdd).
  • If you need assitance, please first check the links located on the myUFV homepage under Help & Information:

    • Appropriate use policy
    • Reset your pin/password
    • Login assistance
    • Popup blockers
    • Browser problems
    • Frequently asked questions
    • Still need help?

 After you have logged into myUFV, go to myUFV Records Services and click on the Employee Information link to see:

Pay Information

  • View your Pay Stubs, Earnings History or Deductions History. 

Expense Claim Pay Stub 

  • View your Expense Claim Pay Stub 

Tax Forms 

  • View your T4 Form. 

Leave Balance

  • View your Vacation Balance. 

Benefits 

  • View your benefits Information

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myUFV Faculty Services

  • Type my.ufv.ca into a web browser.

  • Log into myUFV using your employee number and your password - the first time you log in to the UFV network, your password is your date of birth (yymmdd).

  • For myUFV assitance, please first check the links located on the myUFV homepage under Help & Information:
    • Reset your password
    • Login assistance
    • Popup blockers
    • Browser problems
    • FAQ
    • Still need help?
    • Setting your account timeout

  • Under myUFV Records Services, click on the Faculty Information link

  • The following services are available to faculty:
    • Term Selection
    • CRN Selection 
    • Student ID Selection
    • Faculty Detail Schedule
    • Faculty Schedule by Day and Time
    • Detail Class List
    • Summary Class List
    • Summary Class List with Pictures
    • Summary Wait List
    • Post Midterm Grades
    • Final Grades
    • Grant Students Permission to Register
    • Electronic Gradebook by Component (Electronic Gradebook for Trades)
    • Faculty Information & Forms 
    • PASS-Priority Access to Students Supports

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Online Courses

Login Information

  • Log into a Blackboard Learn course at bblearn.ufv.ca.

  • STUDENTS use their student number and their 6-digit myUFV password to log into an online course.

  • FACULTY use their their employee number and 6-digit myUFV password to log into an online course.
  • If you are on a UFV campus, make sure you use the UFV-Secure option to connect through wireless to a Blackboard Learn online course.

  • You can also log into myUFV and choose the My Courses channel to:

    • View their course schedules, homepages, and course material,

    • Email instructors, communicate with classmates, and

    • Access UFV online courses.

Online Help

  • Online courses will not open until noon on the first day of classes.

  • If students do not see their online course one they log in to myUFV, they should confirm their registration status with Office of the Registrar.

  • If you are having difficulties using BBLearn, please check your web browser compatibility and choose a browser that is CERTIFIED for best results.

    • To do this, click on the link provided on the bblearn.ufv.ca login page under Browser Compatibility.

  • For help to log into an online course, please contact the Employee Tech Guide.

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Library User Web Services

My Library Account

  • At My UFV Library Account (Renewals)

    • STUDENTS use their student number and a 4-digit Library password

    • EMPLOYEES use their employee number and a 4-digit Library password

  • If you don't know your password, click on Don't know your PIN? and follow the web page instructions.  

  • You can also request your password in person at a UFV Library Circulation Desk.

Library User Services

  • Search the Library catalogue.

  • Check out information on resources, transfers, hold-item availability, outstanding fines, group study room bookings, as well as make interlibrary loan requests.

Library Off-Campus (Proxy) Access

  • To log in to the Research Databases, online article indexes and government databases:

    • NOTE: You must be either registered or employed in the current semester to have access to this information.

    • STUDENTS use their student number and their 6-digit myUFV password

    • EMPLOYEES use their employee number and their 6-digit myUFV password

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Social Media

  • Marketing and Communications is responsible for social media: Twitter, Facebook, Flickr, YouTube, and UFV blogs.

  • Follow us on Twitter and like us on Facebook.


Universal Design and IT

  • UD (Universal Design) strives to provide a usable, welcoming, inclusive and independent learning environment and resources for students with a wide variety of characteristics.

  • Applications of UD in education includes the areas of instruction, services and policies, information technology and physical spaces.

  • At UFV, the Disability Resource Centre at is a key promoter of UD guidance.

  • The DRC provides options in adaptive technology in the areas of funding and application, software and hardware.

  • For more information, please visit the DRC website at http://www.ufv.ca/disabilityservices/

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Anti-Virus Software

  • UFV provides the Microsoft Forefront anti-virus client software for UFV workstations and UFV supplied laptops only
  • Home users may want to consider Microsoft Security Essentials anti-virus for personally owned computers

  • Microsoft Security Essentials can be downloaded from Microsoft and used with your free license for home users at www.microsoft.com/en-ca/security_essentials/default.aspx or another anti-virus solution of your choice

  • For more information about computer security, please refer to IT Security

Email Security System

  • IT Services uses an email security system called the Barracuda Spam & Virus Firewall.

  • This software works to monitor both incoming and outgoing mail, filtering out messages determined to be spam and/or infected with viruses.

  • Users can check their quarantined messages, classify messages as spam and not spam, manage whitelisting and blacklisting of email addresses, and modify their user preferences using the Barracuda Spam & Virus Firewall interface.
  • A guide to using Barracuda Spam & Virus Firewall sofware is in the IT Knowledge Base.

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Microsoft Home Use Program (HUP)

As an employee of UFV, you are eligible to purchase Microsoft Office Professional Plus 2013 for home use at a substantially reduced price - approximately $11!

‌What's included:

  • Word 2013MSOffice2013
  • Excel 2013
  • PowerPoint 2013
  • Outlook 2013
  • OneNote 2013
  • Lync 2013
  • Publisher 2013
  • InfoPath 2013
  • Access 2013

You are entitled to 1 license per Home Use. Choose either Office 2013 Professional Plus OR Office for MAC. The license is good for two installs allowing employees with a home pc and a laptop to install on both.

Follow these simple steps:

  1. Go to www.microsofthup.ca
  2. Enter your work email address and program code.
  3. Buy and download Microsoft Office Professional Plus 2013.

Note: For home users with low broadband or dial-up, you have the option of ordering Backup DVD for an additional $12.

Program Code: 9EC69C230C

HUP Common Questions and Answers

Customer Support:

The Home Use Program is not supported by the UFV IT Services department. For any Home Use Program questions, please see the following Help Desk numbers/links:

Order Support by Digital River – issues with your HUP order, please call:
1-877-237-3165 (Toll free for customers calling within Canada)
08:00 - 20:00 Central Standard Time, Monday - Friday
For additional language support, click here.

Email support accessible here: Response time is between 24 – 48 hours

Product Support:
For employees using Office Professional Plus 2013 Home Use Program software, 90 day no-charge telephone support (starting from the day you activate the program) is available in Canada by calling: 1 (800) 668-7975

Office 2013 - Getting started: Training, templates and more!

Enjoy Office 2013!


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Printing and Copying

  • Networking of departmental MFDs (multi-function devices) allows UFV employees to print from their desktops, scan to email and in some cases fax from their desktop or a MFD.

  • Your MFD may require you to enter your budget code for auditing purposes.

  • Remember to touch the CLEAR ALL button TWICE, and press “LOG OUT” on the touch screen when you are done to ensure only your copies are charged to your budget code.

  • UFV photocopiers using card readers may require a campus card.

  • Funds can be added to your campus card at one of the UFV Bookstores or at a UFV Library dispenser.

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Prep Room Computers

  • Computers and printers are available in the faculty prep rooms (Abbotsford, B385a; Chilliwack, 3404)

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eRooms

  • eRooms are classrooms include the following special technical equipment:
    • a computer with network access
    • a data projector;
    • a VHS/DVD player;
    • a sound system and a computer jack for laptops.
  • Employees can reserve an eRoom through Room Bookings (OReg)

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IT Systems & Services Status

Unexpected Outages

Scheduled Maintenance

  • IT Services schedules system changes and "downtime" which may interrupt some or all computer services while IT Services makes software or hardware upgrades or fixes.

  • This normally occurs on Sunday mornings between 7.00 am and 11.00 am.

  • Notice of service interruption will be broadcast on myUFV and on the IT Services website’s Scheduled Events Calendar.

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Contact us

IT Services Help Desk

  • Email HelpDesk.ITS@ufv.ca

  • Phone 604.864.4610

  • eHelpdesk Work Order System (see below)

  • Visit Help Desk office at Abbotsford B245
  • Fall and Winter Semester Help Desk Hours

    • 8 am to 8 pm Monday, Tuesday, Wednesday, Thursday
    • 8 am to 4:30 pm Friday
    • Closed Saturday and Sunday
  • Summer Semester hours
    (Begins the Tuesday of the 3rd week after semester start)


    • 8 am - 4:30 pm Monday - Friday
    • Closed Saturday and Sunday

 

eHelpDesk

  • Allows DIRECT ACCESS to submit your Help Desk inquiry and to follow up on its status

  • This is a much faster method than waiting on hold in the Help Desk phone queue.

  • Login is required.

  • Log into ehelpdesk.ufv.ca using your use your student number and your 6-digit myUFV password.

  • Please provide your full name, student number, phone number and details of your enquiry.

Knowledge Base

  • Search the eHelp Desk Knowledge Base for self help with common UFV computer-related problems and questions.

  • No login is required.

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