Access Code Problem Solving

Solution: Contact the Publisher, contact information is noted below.

Solution: You may have purchased the wrong code for your class, please contact the Bookstore via email with the following information:

Subject Line: Access Code Help
Please include the following information in the body of the email:

• Your first and last name
• Email address entered for activation
• Phone number
• Access code you originally received on UFV Bookstore receipt
• Item# of the code purchased (located on your receipt)
• Date, and Trans# of purchase (located on your receipt)
• Class for which you need the code

Solution: This will be provided by your Instructor.  

Solution: Check your spam/junk mailbox or you have entered your email address incorrectly and you must contact the publisher (see contact information below).

Make sure you are redeeming the code on the correct access code redemption website.