Bookstore

Access Code Problem Solving

If you discover you have purchased the incorrect access code, please contact the Bookstore via email with the following information:

Subject Line: Access Code Help
Please include the following information in the body of the email:

  • Your first and last name
  • Email address entered for activation
  • Phone number
  • Access code you originally received on UFV Bookstore receipt
  • Item# of the code purchased (located on your receipt)
  • Date, and Trans# of purchase (located on your receipt)
  • Class for which you need the code

Solution: Contact the Publisher, contact information is noted below.


Solution: You may have purchased the wrong code for your class, please contact the Bookstore via email with the following information:

Subject Line: Access Code Help
Please include the following information in the body of the email:

  • Your first and last name
  • Email address entered for activation
  • Phone number
  • Access code you originally received on UFV Bookstore receipt
  • Item# of the code purchased (located on your receipt)
  • Date, and Trans# of purchase (located on your receipt)
  • Class for which you need the code


Solution: This will be provided by your Instructor.  


Solution: Check your spam/junk mailbox or you have entered your email address incorrectly and you must contact the publisher (see contact information below).


Make sure you are redeeming the code on the correct access code redemption website.


Publisher information

If you encounter a problem after following the steps listed on our website, please contact the appropriate publisher listed here and they will be able to assist you.

Step 1

Try the self trouble-shoot: LaunchPad Student User Guide

Step 2

Call tech support: (800) 936.6899 or email MacMillan tech support 

Step 3

If after you call Tech Support the issue(s) is unresolved, please email your instructor with a few details. When you email your instructor, you MUST include the Tech Support TICKET NUMBER in the subject line of your email.

Call

1-800-331-5094

Website

https://mhedu.force.com/CXG/s/

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