Access Code Problem Solving

For access to your ebook or acces code, watch a our Access Code Tutorial Video or the PDF version of the tutorial is available here: How to use Access Codes1.1

Tips:

Make sure to use the same email on both lines of the redemption website (we recommend using your student email)
Codes purchased from the Bookstore will only work one time
Once a code is redeemed, the Bookstore has limited ability to help you.

If you discover you have purchased the incorrect access code, please contact the Bookstore via email with the following information:

Subject Line: Access Code Help

Please include the following information in the body of the email:

Your first and last name
Email address entered for activation
Phone number
Access code you originally received on UFV Bookstore receipt
Item# of the code purchased (located on your receipt)
Date, and Trans# of purchase (located on your receipt)
Class for which you need the code

Problem: Code has already been accessed or redeemed

Solution: Contact the Publisher, contact information is noted below.

Problem: Code does not match the course for which you are registering

Solution: You may have purchased the wrong code for your class, please contact the Bookstore via email with the following information:

Subject Line: Access Code Help
Please include the following information in the body of the email:

Your first and last name
Email address entered for activation
Phone number
Access code you originally received on UFV Bookstore receipt
Item# of the code purchased (located on your receipt)
Date, and Trans# of purchase (located on your receipt)
Class for which you need the code

Problem: You are asked for the class code or class key

Solution: This will be provided by your Instructor.

Problem: You have not received an email back from the Publisher

Solution: Check your spam/junk mailbox or you have entered your email address incorrectly and you must contact the publisher (see contact information below).

Problem: Website will not accept the code you are entering

Make sure you are redeeming the code on the correct access code redemption website.

Publisher information

If you encounter a problem after following the steps listed on our website, please contact the appropriate publisher listed here and they will be able to assist you.

CEI Customer Support

Device: use a laptop or a desktop computer when submitting assignments
Browser: use Chrome or Firefox when submitting assignments
Refresh (reload) Chrome or Firefox browser as needed
Allow pop-ups on your Chrome or Firefox browser
Clear cache and cookies in Chrome, or clear your cache and cookies in Firefox

Step 2

Call tech support: (800) 936.6899 or email MacMillan tech support

Step 3

If after you call Tech Support the issue(s) is unresolved, please email your instructor with a few details. When you email your instructor, you MUST include the Tech Support TICKET NUMBER in the subject line of your email.

McGraw-Hill