How do I find my textbooks?
You can start the search for your textbooks on the UFV Bookstore's online store. Select your campus, course, and view the list of materials required and suggested for your course. You have the option to add your textbooks to your cart and checkout. You can pick up your textbooks in-store or ship to your house if you prefer.
If you see more than one option for a specific textbook, there may be two different editions that the instructor has approved. If you are unsure which to purchase, contact our friendly UFV Bookstore staff and we can help.
What if I can't find my course?
Your instructor may still be deciding on the course materials, or no materials will be required for your class. We receive textbooks right up to the first day of class. Please check back often and speak to your instructor on the first day of class.
Can I sell my book back at the end of the class?
If books will be used in the next term, we add them to our list to buy back at the end and beginning of each semester.
There are a few reasons why we would not buy back a book at the end of term:
What is a coursepack?
A coursepack is created by your instructor specifically for your course. It may include book excerpts, journal articles, or course notes. Some out-of print books are also reproduced as coursepacks.
How do I access my e-book or access code?
If you are having trouble purchasing or activating your e-book or access code, please review the access code problem solving. You will find information on common problems and solutions and a list of contacts that can assist you.
What are the shipping costs for online ordering?
How soon do I get my books?
We aim to have your order ready to ship or pick up within one to three business days of placing your order. We will send a confirmation email when your order is ready/shipping. If we are unable to fulfill your order 100% we will contact you, it is your choice to hold your order until complete or process the items that are available. Access codes are not automatically emailed upon order placement. A followup email will be sent once the order is processed within one to three business days of placing your order.
Can I pick up my books at the Bookstore?
Picking up your order at Chilliwack or Abbotsford Bookstore is convenient and free! Just select "Pick up your Order" as your shipping method and when you receive your confirmation email your order will be ready. Don't forget to bring your student ID or government issued ID, we will ask for your ID and your confirmation number at pick up.
Why is the price of the textbook TBA?
The textbook you have selected may have just arrived to us and has yet to be priced/received. If you order an item that is TBA, we will contact you to advise on availability and provide you with the price before processing your order.
How do I see my orders and order status?
How do I order used books for my course?
The option to choose new or used will be available when you make your order online. If we have sold out of a used copy we will contact you to confirm if you would like a new edition substituted or if you would like to remove this item from your order.
Can I return my textbooks/coursepacks?
Please refer to our return policy for information on if your purchase is eligible for return or exchange.
What is the difference between a required and optional textbook?
A required textbook is a book your instructor has chosen, which contains necessary readings and materials for the course. An optional resource is supplemental material to assist in your studies, but is not mandatory for the course.