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Posting number 2019.013
Position Operations Analyst
Department Dean’s Office, College of Arts
Location Abbotsford
Contract type Staff, 100% full-time, Temporary
Start date As soon as possible
End date 1 year contract (with possible extension)
Review date January 31, 2019
Salary scale $4,621.03 - $5,434.25 per month (Staff pay group 9)

About UFV

The University of the Fraser Valley (UFV) is nationally recognized for its emphasis on teaching excellence, experiential and applied education, community engagement, and Indigenization. UFV is the school of choice for over 15,000 students. With six campuses and centres, UFV offers undergraduate and graduate programs in the arts, sciences, and professional studies, as well as trades and technology education, university preparation, and continuing education.

At UFV, we are dedicated to changing lives and building community. Our educational goals are to prioritize learning everywhere; be flexible and responsive; collaborate across boundaries; develop local and global citizenship; and integrate experiential learning. A British Columbia “Top Employer”, we are committed to providing a welcoming, inclusive and dynamic learning and working environment that is fair and respectful of everyone. Our culturally diverse employee and student populations reflect the local, national, international and Indigenous communities we serve. If you see yourself as a lifelong member of a community that values and nurtures innovation and creativity, cultivates leadership and citizenship, and where success builds on success, you belong at UFV.

Posting details

We are looking for a highly organized team member who is passionate about innovation to drive efficiencies and improve processes. The successful candidate requires knowledge, and creative and flexible skills, to design systems that work for a diverse team. We can offer you a collaborative and engaging environment that fosters opportunities for growth and innovation and a chance to work with a dynamic team!

The Operations Analyst will analyze and identify business processes in the College of Arts. The redesign of systems will enable the administration and support of a range of projects in the Dean’s Office. The Analyst will recommend and implement improvements in the quality of new and existing systems, including the design and operation of user-friendly databases and records management. The successful candidate will liaise with the Business Transformation Office, Human Resources, and other relevant stakeholders to ensure systems in the Dean’s office are coincident with institutional policies and standards. He or she will use data analytics and project management skills. Knowledge of best practices in evaluation and supervision systems is an asset.

Process Analysis

  • Facilitate workflow mapping and fit gap sessions to identify inefficiencies and accurately document current and desired business processes.
  • Assist in the gathering of business requirements and act as a liaison between IT Services and other areas of the university as required.
  • Analyze business processes and identify opportunities for streamlining in order to meet prioritized functional requirements.
  • Assist in the development of measurement processes/methods for assessing progress towards goals and project outcomes.
  • Proactively identify and report on anticipated resourcing gaps and propose mitigation strategies.
  • Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.


  • Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other stakeholders so that issues and solutions are understood.
  • Prototype new processes/procedures for the purpose of enhancing business processes, operations, and information process flow.


  • Collaborate with area subject matter experts to discover, define, and document business process.
  • Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
  • Lead the rollout and perform all necessary communication and training activities.


  • Three (3) years of post-secondary education.
  • Minimum three (3) years of experience in one of the following fields: Business Analysis, Process Design, or Project Management; preference given to experience in the post-secondary sector.
  • Advanced knowledge of Microsoft Office Professional.
  • Ability to design, configure, and troubleshoot complex databases.
  • Comprehensive knowledge and experience of office and project management and process improvement methodologies.
  • Business case development and prioritization.
  • Cognizant of trends to augment operational efficiency.
  • Conversant with current technology and records management.
  • Exceptional ability to collect, analyze, and interpret both qualitative and quantitative data.
  • Skills in change leadership.
  • Strong communication, presentation, and facilitation skills.
  • Demonstrated professionalism, judgement, and ability to maintain confidentiality.
  • Excellent interpersonal skills, including the ability to work effectively in a team environment.
  • Highly resourceful, organized, and with demonstrated ability to take initiative.
  • Ability to manage multiple deadlines with a high degree of accuracy and attention to detail.

How to apply

The Selection Advisory Committee will begin reviewing applications on January 31, 2019; however, the position will remain open until filled.

Direct resume including evidence of appropriate qualifications referring to Posting #2019.13 to:


Email application to:

Human Resources
University of the Fraser Valley
33844 King Road, Abbotsford, BC, Canada V2S 7M8
Phone: (604) 854-4554
Fax: (604) 854-1538

Find out how to prepare your application

Please note:

  • We thank all applicants for considering UFV for employment.
  • Incomplete applications will not be processed.
  • In order to be environmentally and fiscally responsible, only short-listed candidates will be contacted for interviews.
  • Short-listed candidates may undergo a criminal record check and/or a verification of their education credentials, as required.
  • Shortlisted applicants for staff positions will be required to provide copies of their most recent evaluation summary.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

UFV is committed to the principle of equity in employment.

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