Information Technology Services

Resources & FAQ


The Knowledgebase allows you to search the IT Service Desk for self-help with common UFV computer-related problems and questions.

No login is required to access the knowledgebase.

Is the UFV website and services down for everyone or just me?

Please check the ITS homepage blog feed for updates on whether or not UFV services are down.

Anti-virus software

UFV provides Trend Micro OfficeScan anti-virus client software for UFV workstations and UFV supplied laptops only.

Update: May 2020
As some employees begin to work remotely on personal computers, Trend Micro has offered UFV employees 30 days of free access to their consumer internet security product, Trend Micro Maximum Security.  UFV employees can sign up and download their trial software online at

OFFICE 365 Apps: Free For UFV Employees

Microsoft's Home Use Program (HUP) is now discontinued and has been replaced with Microsoft Office 365 (Microsoft 365 Apps for Enterprise).

UFV employees can receive MS Office 365 for free (based on the Microsoft Office 365 Education Agreement) by signing in using your email address.  Employees need to be aware that this is for use on a maximum of 5 devices only. This product is not meant to be installed on any UFV owned computer, laptop or tablet.

To install:

  • Visit
  • Sign In using your email address
    If prompted, select Account created by your IT Department
  • Enter the same password you use to access your UFV device/email
  • Select Install Office, then Office 365 apps.

What are UFV alerts and how do I sign up?

The UFV Alert emergency notification system keeps the UFV community informed in emergency situations, weather closures or power outages. It is used to provide a secure and safe campus for UFV students, employees, and visitors.

Sign up for UFV alerts to receive important information and instructions during an emergency or severe weather event.

How to book an eRoom

eRooms are classrooms that include the following special technical equipment:

  • a computer with network access
  • a data projector;
  • a VHS/DVD player;
  • a sound system and a computer jack for laptops.

Please visit the room bookings page on the Office of the Registrar website to reserve an eRoom.

How do I use the eRoom touchscreen PCs?

Please visit ETS to view an instructional video on how to use eRoom technology.

Rent audio and video equipment

Teaching and Learning provides UFV’s students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning. You may rent audio and video equipment through TLC.

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