The Knowledgebase allows you to search the IT Service Desk for self-help with common UFV computer-related problems and questions.
No login is required to access the knowledgebase.
Please check the ITS homepage blog feed for updates on whether or not UFV services are down.
UFV provides Trend Micro OfficeScan anti-virus client software for UFV workstations and UFV supplied laptops only.
Home users may want to consider purchasing a discounted Trend Micro consumer anti-virus product for personally owned computers. Trend Micro Titanium can be purchased for the nominal price of $15 plus tax. Versions of this anti-virus software are available for PC, Mac, and mobile phone users. Please refer to the Knowledgebase for instructions to purchase Trend Micro Titanium and for more information about computer security.
Microsoft's Home Use Program (HUP) is now discontinued and has been replaced with Microsoft Office 365.
UFV employees can receive MS Office 365 for free (based on the Microsoft Office 365 Education Agreement) by signing up and registering with your @ufv.ca email address. Employees need to be aware that this is for use on PERSONAL devices only. This product is not meant to be installed on any UFV owned computer, laptop or tablet.
Important Information Regarding Office 365 for UFV Students and Faculty
Personal registration information will be stored in the USA. You can choose to use Office 365 or install the local client based version of Office. However, your UFV email and personal information given at registration time will be located in the USA. IT Services will not provide or install Microsoft Office 365 for UFV employees, as the current Microsoft tenant for UFV is in the United States and therefore is impacted by British Columbia’s FIPPA laws. For more information on UFV's compliance with BC's FIPPA laws please refer to: https://www.ufv.ca/informationprivacy/
It is expected that UFV will be moving all accounts to the Office 365 Canadian tenant in the near future. IT Services will not move any documents or email over from the US tenant when this happens. It will be up to students and faculty to perform any backups or moves of personal data to the new Canadian tenant.
The UFV Alert emergency notification system keeps the UFV community informed in emergency situations, weather closures or power outages. It is used to provide a secure and safe campus for UFV students, employees, and visitors.
Sign up for UFV alerts to receive important information and instructions during an emergency or severe weather event.
eRooms are classrooms that include the following special technical equipment:
Please visit the room bookings page on the Office of the Registrar website to reserve an eRoom.
Please visit ETS to view an instructional video on how to use eRoom technology.
ETS (Educational Technology Services) provides UFV’s students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning. You may rent audio and video equipment through ETS.