Customer Service Philosophy


The UFV library’s customer service philosophy reflects its commitment to deliver the best library services to its community of users in a welcoming environment that is safe, respectful, conducive to learning, and accepting of diversity. The library supports all users’ learning needs by practicing the following customer service philosophies:

  • We will strive to deliver the best possible service according to users’ needs and available resources.
  • Users and staff will treat all members of the UFV community and each other with professionalism, courtesy and respect.
  • We will respect and protect the privacy of users.
  • We will empower users to be independent and informed learners.
  • By teaching information competency we strive to develop a learning culture for all users that supports their learning needs.
  • We will be responsive to our community of users and encourage dialogue about the library.
  • We uphold the principle of intellectual freedom as stated by the Canadian Library Association Statement on Intellectual Freedom.


(2013) Last updated January 29, 2016 bp

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