Library Services for Patrons with Disabilities

Services | Facilities | Materials |

The UFV Library is committed to providing library services for patrons with disabilities. 

1.  Services

Reference Assistance

The UFV Library Reference staff will assist you with your information and research needs.

Reference staff are available most hours that the libraries are open.  There are many options for contacting the reference staff, including phone, email and fax.

The library's homepage has a number of online handouts and tutorials available for learning how to use the library.

Retrieval of items from the collection

Staff will assist you if you require assistance retrieving items off the shelf or browsing the collection. Inform the staff at a public service desk that you require assistance, and we will either accompany you to the stacks, or retrieve the items for you.

To request a book or other library material from another campus, or to have an item pulled and waiting for pickup, use the Online Hold features in the UFV Library catalogue.  Allow one day delivery between Abbotsford and Chilliwack,  Monday to Friday.  Couriers arrive in Chilliwack at approximately 11:30 a.m. and approximately 2:00 p.m. in Abbotsford.  There is no courier service on Saturday and Sunday. Mission courier service is limited to a few times per week.

For students who are only taking on-line courses and do not come to campus, document delivery may be arranged.

Special Loans

Overnight loans of reference books or course reserves may be arranged in special circumstances, on a case-by-case basis.

Alternative Borrower Authorization

If you have an aide or assistant who will be picking up your library materials, please provide us with a letter of authorization.

Booking Ahead

Library staff will do their best to assist you at all times.  However, please be aware that staffing levels are lower during evenings and weekends. It is advisable to call ahead and arrange for special assistance.

2.  Facilities


The Abbotsford campus library is wheelchair accessible, with ramped entrances, automatic doors, a gateless entryway and elevator access to the second floor. The Chilliwack library is also wheelchair accessible. Staff will assist any patrons who require assistance entering and exiting any campus library.

Wheelchair accessible washrooms are located in G Building (the library building) in Abbotsford, A building in Chilliwack, and in the Heritage Park building in Mission.

Finding Library Material

Each campus library has wheelchair accessible computer workstations.   

Off campus access to the library catalogue and most research databases is available via the internet.  Details on off campus access to research databases.

Photocopying and Printing

All campus libraries have photocopiers and computer printers.  Photocopying and printing is paid for using money stored on your student card.  Funds may be added to the cards using the Fill station in the Abbotsford and Chilliwack libraries, or outside of the registration office in Mission.  Funds may also be added in the Campus Card Office (Student's Union Building) or bookstore.

Patrons who are unable to use the self-serve photocopiers or computer printers may request assistance.

Adaptive Technology

The Centre for Accessibility Services provides access to a variety of adaptive technology. 

3.  Materials

Video Collection

Many of our library videos have closed captioning.  This information is provided in the catalogue record of each video. View the full record to see this detail.  If you search in the library catalogue for the keywords "closed-captioned", you will be able to retrieve a listing of all closed-captioned videos.

Our streaming video collections have closed captioning as well.

Alternate Format Materials

The Center for Accessibility Services will make arrangements for textbooks and other resources to be provided in alternative format, such as PDF, e-text, digital audio, braille, DAISY, or large print.   Please contact them for full details.

For further information on library services, please contact Brenda Philip at (604) 504-7441.

Dec. 12, 2017 pw

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