Frequently Asked Questions


Purchase Methods

Where do I obtain SPR's and LPO's?
How do I get a PCard?

Supplies & Stationery

How do I order UFV stationery (letterhead and envelopes)?
Who provides photocopy paper? How do I order it?
How do I order business cards, or other print related materials?
How do I get access to Staples Online?
UFV computers, monitor or software - how do I order?

Receiving & Returns

Which account code should I use for my order?
What should I do with packing slips/invoices?
What should I do if my order arrives wrong and/or damaged?


Where do I obtain SPR's and LPO's?
Please contact Purchasing to request SPR's or LPO's for your Department.

How do I get a PCard?
To apply for a purchasing card, please contact the Purchasing Division. UFV is in the process of introducing a new purchasing card and applicants will be asked to complete an application for the new ScotiaBank Visa card as the current BMO MasterCard is being phased out.


How do I order UFV stationery (letterhead and envelopes)?
Please send a work request via Facilities to Shipping/Receiving, and they will fulfill your request for standard UFV stationery.

Where do I get print cartridges?
Please submit an SPR to Purchasing if the cartridge is for one of the standard UFV printers Xerox 3220/6505 or HP 425DN.  If the cartridge is not for one of the UFV standard printers you can order from Staples eWay or the UFV Bookstore.

Who provides photocopy paper? How do I order it?
You can request photocopy paper through Shipping/Receiving.  Information on the stock they supply and how to order can be found on the Logistics website.

How do I order business cards, or other print related materials?
Information on ordering UFV Business Cards is located on the Print Services website.

How do I get access to Staples Online?
You can request a Staples eWay account by completing the application and  submitting it to Purchasing.Once reviewed you will be contacted to arrange a brief training session on using Staples Online.
Staples eWay Application Form PDF

UFV computers, monitor or software - how do I order?
UFV has standard computers, laptops and monitors.  You can find information on the current standards and how to order can be found on IT Services website.


Which account code should I use for my order?
A current list of account codes and descriptions can be found on the Finance website.

What should I do with packing slips/invoices?
Information on packing slips and invoices can be found on the Finance website.

What should I do if my order arrives wrong and/or damaged?
If you purchased using your PCard or an LPO please work with the vendor directly to arrange the return/exchange.  If your order was placed through Purchasing please contact us.


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