Student Services
Where can I find information about UFV’s COVID-19 response?
Visit ufv.ca/return-to-campus for the latest updates on UFV's COVID-19 response and the return to campus plan.
How is the SSC different from other campus resources that offer similar services, such as Counselling, the PRLC, or Advising?
The Student Support Coordinators are not counsellors or advisors. Instead of offering specific mental health support or academic advice, a Student Support Coordinator can help with a wide variety of challenges that come up during a student’s time at university. We can provide information about resources on campus or in the community that may be useful to you, and help problem-solve barriers to getting support.
Who is eligible to access the SSC? Do students need to be referred?
Any UFV student is eligible to access the SCC. You can be referred by a faculty member or you can self-refer by contacting studentsupport@ufv.ca.
What are the Support Centre’s hours of operation?
8:30 AM to 4:30 PM most weekdays. Under extenuating circumstances, we can be creative to make sure you get connected with someone if you are unavailable during those times.
Can I still access the Student Support Centre remotely??
Yes, the Student Support Centre is currently offering online and phone appointments. Contact studentsupport@ufv.ca for scheduling and more information.
Are other UFV support services still available?
Yes, UFV counselling, the Centre for Accessibility Services and many other services are still in operation. View the complete list here for more information.
Can a student drop in to the SSC or is an appointment necessary?
Students are welcome to drop by room S3127 during office hours, but to ensure that a Student Support Coordinator is available to speak with you, try contacting studentsupport@ufv.ca or calling (604) 504-7441, extension 4856 first.
Can I access the SSC if I'm not based on the Abbotsford campus?
Yes! Although our offices are based in Abbotsford, Student Support Coordinators are available to meet at both the Abbotsford and Chilliwack campuses.
What is the referral process for faculty?
Faculty can refer to the online service PASS that enables instructors to identify and assist students who are falling behind.
I have been put on academic warning/probation. What do I do?
The best step is to make an appointment with an advisor. They have useful information on what this means and what the next steps are. If you are unable to get an appointment with advising quickly, reach out to studentsupport@ufv.ca or drop by our office for some information while you wait for your appointment. Remember that there are tutoring and other services on campus to help you succeed. Speak with a student support coordinator for more information.
Is it okay to ask my professor for an extension?
Yes! It is always okay to ask. This does not mean that they will say yes. If there are extenuating circumstances, such as a medical issue, make sure you have documentation to show your instructor.
Consider the following:
What is the best way of reaching out to my professor?
Always communicate with your instructors through your UFV student email or through Blackboard if they have requested it and make sure to use professional language to communicate with your professor.
What does it mean to have a W on my transcript?
A 'W' means that you have withdrawn from your course past a certain date. Unless there appears to be a pattern of you withdrawing to avoid a failing grade, this shouldn’t impact you.
Will having a W on my transcript stop me from going to graduate school?
Unless there appears to be a pattern of you withdrawing to avoid a failing grade, this shouldn’t impact you. Many graduate schools accept students based on many criteria, and not grades alone. You will likely have the opportunity to speak to your academic record. Make sure to check the admission statements of your top choice schools to understand the qualities and qualifications they are looking for.