Information Technology Services

Student tech guide

Email

How to access student email

Students can access their email by logging into their myUFV account using their student ID number and password.

Email format

  • Firstname.Lastname@student.ufv.ca
  • Example: Mary.Smith@student.ufv.ca
  • Common names may have sequence numbers added to the email address
  • Example: Mary.Smith1@student.ufv.ca

Set up automatic forwarding

Many email clients available as internet downloads can access the student email system using POP and IMAP account type settings.

You need to log in to your second email account and use the options menu to configure its advanced settings.

POP/IMAP settings

  • Username: student ID number
  • Password: 8-12 digit PIN

At UFV

  • Inbound = mymail.ufv.ca
  • Outbound = mymail.ufv.ca

At home

  • Inbound = mymail.ufv.ca
  • Outbound = your own ISP setting

Be aware of possible negative effects of auto-forwarding

The auto-forwarding target account may fail to receive or accept your UFV email for various reasons (e.g., attachments are too large, it marks it as SPAM, or it just is unavailable).

If you chose to leave a copy of the mail on the UFV server, we suggest you regularly delete old messages so your storage limit is not exceeded resulting in your incoming UFV email being rejected.

When does my account expire?

Changing your student status will not affect your UFV student email account. You will retain access to your UFV student email after you graduate or take time off from your studies.

Wi-Fi by eduroam

What is eduroam?

‌‌‌Eduroam is a collaborative network that provides current students, faculty, and staff with fast, secure, and reliable access to wireless services (Wi-Fi) on UFV campuses, as well as at participating institutions in 70 territories worldwide.

Use the same login credentials on every eduroam network, regardless of where you are.

Configure your device or phone at UFV before you attempt to connect at another institution.

How do I connect to Wi-Fi by eduroam?

These instructions are intended for students, faculty, and staff that have current, valid UFV network credentials.

  1. Select eduroam

When you are on campus, eduroam will automatically appear in the list of available wireless networks on your device. Simply select eduroam from the list and connect.

 

  1. Enter your username and password

Eduroam requires a different username format than your other UFV credentials, but it does use the same password. Your eduroam username combines two elements:

student number + @ufv.ca
e.g. 300012345@ufv.ca

Use the same password as you use with myUFV, myFiles, Blackboard, etc.

  1. Connect

Click the “Connect”, “Finish” or “Save” button to start using eduroam WiFi Wireless services at UFV. You will not need to log in again once you have made the connection.

  1. Instructions by device

If the above instructions did not work for you, please select your device below and follow the steps to connect your device to eduroam wireless internet:

Need help with Wi-Fi by eduroam?

View troubleshooting tips

  • If UFV is not your home university, please seek instruction from IT help services at your own institution.
  • UFV IT Services provides support for the wireless service and the eduroam authentication process offered across all UFV campuses.
  • IT Services does not support the operation or configuration of personal mobile devices: questions and concerns should be directed to the hardware manufacturer
Eduroam assistance for UFV students and employees is also available at itservicedesk@ufv.ca.

Computer labs

Computer accounts

Student computer accounts allow access to UFV computers and network files while on and off campus. Access to any computer on all campuses is restricted to currently registered UFV students.

  • Your username is your student ID number located on your Campus Card.
  • Your password will be the same as your myUFV password.

Computer use policy

Appropriate Use of Computing and Network Resources (14) is the policy that governs your use and access to UFV computers and network. When using computers, please follow any posted rules or regulations in labs and report inappropriate computer use to IT Services.

Please, also be aware of UFV's copyright rules when photocopying.

Computer lab hours

 Abbotsford G210, G181 lab hours
Fall / WinterSummer
Mon to Thurs 8 am-10pm Mon to Thurs 8 am-7:30 pm
Fri 8 am-6 pm Fri 8 am-4:30 pm
Sat 10 am-6 pm Sat 1-5 pm (CLOSED in August)
Sun 12-6 pm Sun CLOSED

 

Chilliwack A1202 lab hours
Fall / WinterSummer
Mon to Thurs 8 am-8:30 pm Mon to Thurs 8:30 am-4:30 pm
Fri 8 am-4:30 pm Fri 8:30 am-4:30 pm
Sat 10 am-4 pm Sat CLOSED
Sun CLOSED Sun CLOSED

 

Mission D226c lab hours
Fall / WinterSummer
Mon to Thurs 8 am-9:30 pm Phone 604-557-7603 for schedule.
Fri 8 am-3:30 pm  
Sat CLOSED  
Sun CLOSED  

How to print in computer labs

  1. Send your print job from the computer you are logged into.
  2. Go over to the nearest print station. Note: You can access your print job from any lab with a print station.
  3. Insert student card.
  4. Enter your student number.
  5. You will see a list of your print job(s) on the screen. Select the print job you wish to print.
  6. Click on print. Your print job will be sent to the printer and money will automatically be deducted from your student card.

Reload your campus card

You can print or photocopy using your Campus Card. Load money to your card at the Campus Card office, Library PHIL station or the Abbotsford or Chilliwack UFV Bookstore.

Student jobs as IT lab monitors

IT Services lab monitors take part-time shifts in the fall and/or winter semesters at the Abbotsford G210 drop-in lab as well as at the Abbotsford and Chilliwack library labs.

In the summer semester, limited shifts are available at the Abbotsford G210 lab.

Learn more about the IT Computer Lab Monitor position and application process.

Network files

What drives do students have access to?

  • R: drive - Your personal storage space. You can add, modify, and delete files.
  • Q: drive - Files uploaded by instructors. You can only read and save files.
  • P: drive - Public storage space. You can add, modify, and delete files.

How to access the student network drives off campus

You may access and manage UFV network folders and drives remotely by logging in to:

  • myFiles or
  • myUFV
    • Login to myUFV using your student ID and password (see myUFV accounts for more information).
    • Click on the Online Services tab.
    • Under Network Files click on myFiles.

myUFV account

What is myUFV?

myUFV is a portal where you can access UFV student web services such as:

  • Registration
  • Class grades
  • Student email
  • Blackboard
  • Campus announcements
  • Your online courses

Log into myUFV for the first time

Username: Use your student ID as your username.
Password: Go to the login assistant and follow setup.

What if I get locked out of myUFV account?

myUFV will suspend your account if it detects too many attempts to log in with the wrong password. When this happens, you are locked out for 30 minutes.

If after 30 minutes you are still unable to log in, please contact the IT Service Desk.

Get help if you have lost your password or if your account is disabled

Your myUFV password is the same for computer login and network files access.

  1. Go to the login assistant and follow the prompts.
  2. A reset email will be sent to your personal email address if you have one on file with UFV.

If you do not have a personal email address registered or do not remember which address is on file, contact the Office of the Registrar.

If you have any issues resetting your password, please visit or email the IT Service Desk.

Online courses

How to log in to online courses

Log into a Blackboard Learn course at myClass using your student/employee ID number and myUFV password. If you are on a UFV campus, make sure you use the eduroam network to connect through wireless to a Blackboard Learn online course.

If you are having difficulties using Blackboard Learn, it may be due to the web browser you are using. We recommend using Mozilla Firefox or Google Chrome to navigate Blackboard Learn.

For general online course information, please go to the UFV myClass info page.

Resources and FAQ

Knowledgebase

The Knowledgebase allows you to search the IT Service Desk for self-help with common UFV computer-related problems and questions.

No login is required to access the knowledgebase.

Is the UFV website and services down for everyone or just me?

Please check the ITS homepage blog feed for updates on whether or not UFV services are down.

What are UFV alerts and how do I sign up?

The UFV Alert emergency notification system keeps the UFV community informed in emergency situations, weather closures or power outages. It is used to provide a secure and safe campus for UFV students, employees, and visitors.

Sign up for UFV alerts to receive important information and instructions during an emergency or severe weather event.

Rent audio and video equipment

ETS (Educational Technology Services) provides UFV’s students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning. You may rent audio and video equipment through ETS.

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