Management Skills for Supervisors program
This part-time program consists of five core courses and three electives to be completed over three years. Designed for both new and veteran leaders and managers, this program provides an opportunity to gain confidence and to broaden the skills and knowledge needed to lead, supervise, and manage others. Courses in the program may be taken separately. We recommend that the required courses be taken in the order presented. All instructors are professionals working as leaders in their field. Successful participants will receive a statement of completion.
Required courses:
- Management Foundations
- Management and Communication
- Conflict Resolution
- Management and Team Building
- Change Management
Elective courses:
- Chairing Meetings Effectively
- Customer Service Excellence
- Diversity in the Workplace
- Managing Volunteers
- Delegating, Motivating and Feedback
- Personality Dimensions for Leaders
- Presentation Skills
- Recruiting: Interviewing and Hiring Good Employees
Administration Skills
The focus in this course is on selecting and hiring effectively, orienting staff, conducting purposeful and meaningful interviews, making reference checks and job offers, defining responsibilities and goals, and using workplace retention strategies.
ABBOTSFORD — Marshall Road annex
(20236 BISC MSS21 A5A) TBA, 5 sessions, Wed, 6:30–9:30 pm, $190. Starts Feb 3
Change Management
Workplace change can create tension. Learn some methods of addressing employees’ emotions as you manage the process of change, and how to communicate change to employees and deal with employee resistance.
ABBOTSFORD — Marshall Road annex
(20238 BISC MSS22 A5A) Twyla Hurley, 5 sessions, Mon, 6:30–9:30 pm, $190.
Starts Mar 8
Conflict Resolution
This course provides an introduction to the key principles of handling conflict and an understanding of the meaning and causes of conflict. It also give supervisors insight into managing relationships with customers and colleagues, our individual conflict resolution
styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.
ABBOTSFORD — Marshall Road annex
(20239 BISC MSS20 A5A) Twyla Hurley, 2.5 sessions, Thu, 6:30–9:30pm, Sat, 9 am–3 pm, $190. Starts Apr 15
Customer Service Excellence
You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value added
relationships with customers.
ABBOTSFORD — Marshall Road annex
(20205 BISC MSS07 A5A) TBA, 2 sessions, Wed, 6:30–9 pm, $79. Starts Jan 20
Delegating, Motivating, and Feedback
The performance of a business or organization depends upon the performance of every staff member. You will identify and examine the concepts of and connections between motivation and delegation as well develop an action plan for dealing with them effectively. In addition, you will explore the nature of feedback and develop a practical approach to the feedback process.
ABBOT SFORD - Marshall Road annex
(20013 BISC MSS16 A5A) Twyla Hurley, 5 sessions, Wed, 6:30–9:30pm, $190. Starts Mar 17
Team Building
In this course we’ll explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, group problem solving, and managing time and stress are also explored in this course.
ABBOTSFORD — Marshall Road annex(20237 BISC MSS23 A5A) Twyla Hurley, 5 sessions, Mon, 6:30–9:30pm, $190. Starts Apr 19
Last Updated December 7, 2009
