BISC ADV01
0 credits
Advertising 101 for Results
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
If you're looking to be more effective with your advertising dollars and get the results you want, be sure to come to this workshop and learn important design tips to follow when creating print advertising. Marketing expert Magna Goerke will discuss where to start, the four basic steps to effective ad design and design disasters to avoid. Included in the workshop are many examples and activities so you can walk away with tools to better plan and design print advertising. Ultimately you have to spend money to make money. This workshop will show how you can be most effective with that money and get results that lead to success.
BISC BP01
0 credits
Bus Plan Basics & Marketing
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Learn how to create a simple and effective business plan that will double your chance of success and be vital in securing financial assistance from your bank. In addition, learn how to perform effective market research to determine if there is a reasonable expectation that your business will become a viable one.
BISC BSU11
0 credits
Planning for Your Own Business
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
If you don't have a comprehensive business plan you need one! This practical, hands-on course covers key elements of the business plan. Text: Preparing Effective Business Plans, available at the UFV bookstore.
BISC CM102
0 credits
Effective Negotiation Skills
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Effective negotiation skills are more important than ever in the current recessional financial environment. Improve your skills to reduce the amount of money you leave "on the table" through common purchases. Learn how to save money, improve your career, and enrich your relationships with advanced negotiation skills. We'll cover how to plan the negotiation, and how and when to compromise, while standing your ground during common negotiations. We'll practise proven theory and common scenarios by participating in role-playing workshops of common negotiating circumstances, and learn how to properly prepare and react to changing variables during the negotiation process.
BISC CM103
0 credits
Stages of Conflict
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course will introduce you to the stages of conflict and theory behind peace building and conflict transformation. You will be given a cross-disciplinary perspective on what leads to escalating conflict and how peace building endeavors can mediate conflict. By the end of this course you will be able to analyze critically, theoretical approaches to understanding the relationship between conflict and peacebuilding; identify processes and skills of peacekeeping and conflict transformation; develop your own peacebuilding and conflict transformation skills; and demonstrate your ability to resolve conflicts peacefully.
BISC CM104
0 credits
Mediation Skills
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course introduces you to the concepts, skills and techniques needed to mediate disputes: determine whether mediation is appropriate, the role of a mediator, guiding the process, managing emotions and using communication skills when mediating. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development throughout. A digital recording will be made of your role-playing exercise on the final day of the course.
BISC CM105
0 credits
Managing Change
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
The ability to manage and lead through change successfully has never been more important than it is today - due to the ongoing global economic crisis. Managers are now forced to cut back staffing levels, and keep the remaining employees motivated when there's not a lot of "pie" to share when it comes to raise/salary appraisal time. Even though it's important to cut costs, it's also important to retain key veteran employees that are needed not only to help the company make it through the hard times, but also train staff during future growth. This course looks at current common changes in the workplace, such as downsizing, benefit cuts, new employee rules, system implementations, and shift work, all of which are rampant in the corporate world, and provides you with the skills to properly communicate and delegate, while managing the change tasks.
BISC DP02
0 credits
Building Healthy Relationships
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Building on the course Dealing with Difficult People, this workshop goes one step beyond simply responding effectively to difficult people and explores a deeper understanding of reasons behind difficulties that arise. It also offers strategies to not only heal but enhance relationships that once proved difficult.
BISC HRM01
0 credits
Strategic Human Resources Management
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This course provides you with an introduction to the strategic role of human resources within today’s business environment. It clearly defines what it takes to align human resources with the organization’s business strategy, create a human resources plan, align HR functions with this plan, and successfully manage the human resources function. The content also includes an introduction to key human resources functions within organizations. You will develop an understanding of how to better position human resources as a strategic and influential partner within your business.
BISC HRM02
0 credits
Increasing Employee Engagement
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This module introduces participants to human resources best practices for organizational effectiveness and employee engagement. The content is designed to provide participants with relevant content and tools to help them enhance employee engagement within their organization, departments, and work teams.
BISC HRM04
0 credits
Managing Employee Performance
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This course will provide you with the key elements for designing and implementing an effective performance management process within your organization. The content will include the evaluation of your current performance review process, the identification of required changes for more effective employee performance measurement, performance feedback, the design of a performance appraisal form that can be immediately applied within your organization, advice on handling performance issues, and the foundational elements for conducting annual performance reviews.
BISC HRM05
0 credits
Employee Development and Training
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Effective organizations require knowledgeable and skilled employees. These high-performing employees possess the competencies to perform their current roles and responsibilities and as well as a level of competency for career advancement within the organization. This module will introduce you to current learning approaches and talent management strategies for the development of your employees. The content will include an introduction to corporate and individual training needs assessment, “on-boarding” and orientation approaches, succession planning, and training program design. You will leave with a format for your overall corporate training plan.
BISC HRM06
0 credits
HR Policies and Procedures: The Basics
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
A policy is a formal statement of a principle or rule that members of an organization must follow. A procedure tells members of an organization how to carry out or implement a policy. Policy is the “what” and procedure is the “how to”. This course will focus on the development of essential human resources guidelines – why do you do it and how to create HR policies and procedures that are useful, practical, and easy to understand. We will also discuss how to best communicate policy to employees.
BISC HRM07
0 credits
Handling HR issues
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This module will introduce and discuss common situations and issues faced by human resources practitioners. Using real-life case studies at the organization, department, and individual level you will analyze the situation, discuss the implications, and receive guidance on handling these situations.
BISC HRM10
0 credits
Introduction to Labour Relations
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This module introduces the basics of current labour relations legislation in BC, how to interpret this legislation, and the impact of LR legislation on workplace practices.
BISC HRM11
0 credits
B.C. Employment Law
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
This module introduces the basics of key employment law in BC including the Employment Standards Act, Human Rights Code, and the Personal Information Protection Act (PIPA). The content will address how to interpret this legislation, the impact of employment legislation on workplace practices, and how to handle key employment issues impacted by this legislation.
BISC HRM12
0 credits
Workplace Health and Safety
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Employers have legal responsibilities to ensure the health and safety of workers and to provide their workers with the information, instruction, and training necessary to fulfill these responsibilities. This module will review the responsibilities of employers and examine legal accountability arising from the Workers’ Compensation Act and Occupational Health and Safety Regulations. Participants will learn the role of human resources in supporting health and safety activities and strategies for improving workplace safety thereby reducing the company’s potential legal liabilities.
BISC HRM13
0 credits
Designing Employee Orientation Programs
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Effective “on-boarding” is an investment in employee retention, morale, and productivity. However, all too often employees receive a poor orientation or no orientation at all. This module will provide an outline for a professional and formalized orientation program that will set the stage for effective and focused employee performance. Learn proven techniques and current research for designing and implementing an orientation program that engages new employees early in the employment relationship.
BISC HRM14
0 credits
Measuring HR's Impact
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Measuring the effectiveness and efficiency of the human resources (HR) function is one of the best ways to increase HR’s relevance to the company and prove the business impact of proposed HR initiatives or programs. This course focuses on introducing a common set of HR metrics, including formulas and descriptions. You will review the list and identify those metrics that best fit your organization. You will also learn the benefits of comparing your company’s metrics to external benchmarking data.
BISC HRM16
0 credits
Discipline and Termination
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This 5 hour course will provide students who are supervising or managing work teams with basic knowledge and strategies to prevent difficult employee discipline situations from spiralling out of control and into legal trouble.
BISC MAR02
0 credits
Internet Marketing and SE
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Increasing traffic to your website takes time, effort, and the proven strategies offered in this course. Covering organic search, pay-per-click, and email marketing, Internet marketing, and SEO (Search Engine Optimization) this course focuses on effectively marketing to both the search engine visitor and the human visitor. You will learn marketing research and strategic marketing; page layout, design, and construction; keyword researching and page theming; writing for the web and crafting your message; critique methods; free tools like Google Sitemaps and Google Analytics; and how to read server logs. Taught by an industry professional with over a decade of professional web development experience, this course is ideal for web designers, web developers, and anyone who owns or manages a website. Familiarity with the web is esential and knowledge of HTML, although not required, may be useful.
BISC MLV05
0 credits
Instructional Techniques
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
BISC MLV06
0 credits
Practicum Volunteer Management
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
BISC MSS11
0 credits
Personality Dimensions for Leaders
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Knowing your personality type can be a powerful catalyst to enhance your effectiveness as a leader, maximize employee satisfaction and productivity, and build better and stronger teams.
BISC MSS13
0 credits
Recruiting: Interviewing and Hiring Good Employees
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
You will explore methods of creating strategic, organizaionally based advertisements, active ongoing recruitment, resume selection, purposeful and meaningful interviews, reference checks and job offers.
BISC MSS14
0 credits
Management & Creative Problem Solving
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
Conflict knows no boundaries and seems to be a normal and unavoidable part of any organization. But with the right understanding and tools, conflict is something that does not have to be avoided. This course identifies the key concepts of creative thinking and styles of problem solving and introduces effective approaches to problem solving and introduces effective approaches to problem solving and decision making.
BISC MSS15
0 credits
Management and Team Building Skills
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Participants will explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.
BISC MSS16
0 credits
Delegating, Motivating and Giving Feedback
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Participants will identify and examine the concepts of and connections between motivation and delegation as well develop an action plan for dealing with them effectively. In addition, participants will explore the nature of feedback and develop a practical approach to the feedback process.
BISC MSS17
0 credits
Leadership and Managing Change
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Workplace change can create tension. So learn methods of addressing employees’ emotions as you manage the process of change, and how to apply steps to communicating change to employees and deal with employee resistance.
BISC MSS25
0 credits
Leadership Skills Inventory
Prerequisite(s): None
Corequisite(s): None.
Pre- or corequisite(s): None.
Although there are common traits that define good managers there is not a cookie-cutter mold. Being authentic as a leader is a quality that is outstanding. This workshop will allow you to gain an understanding of who you are and how that affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will lead to freedom to be who you are as a manager.
BISC MVL01
0 credits
Volunteer Management Introduction
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course will lead participants through the basic components of the planning process, conducting needs assessments, developing goals and objectives, designing action plans as well as administration, implementation and evaluation procedures.
BISC MVL02
0 credits
Communication Skills for Volunteers
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course provides managers who work with volunteers, paid staff and board members with an understanding of basic communication skills, including respecting individual differences, giving and receiving feedback, listening with sensitivity, clear communication, influencing and persuading others, resolving conflict. An introduction to effective marketing and advertising strategies is also included.
BISC MVL03
0 credits
Leadership Effectiveness
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course will focus on leadership styles, motivation, building strong work teams, facilitating meetings, and understanding and managing change. Selecting and orienting volunteers and staff, defining responsibilities and goals, conducting performance reviews, training techniques, delegating and coaching, writing skills, and managing time and stress wil also be included.
BISC MVL04
0 credits
Risk Management
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course will focus on liability and the effective management of risk in volunteer and community programs and will include BC labour laws. Participants will become familiar with the risk management cycle and screening protocol. Specific techniques to identify, evaluate and control risks will be addressed. In addition, participants will gain an understanding of the different models of boards, the effectiveness/ineffectiveness of boards and the importance of communication.
BISC MVL05
0 credits
Instructional Techniques
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course is designed to enable learners to prepare and facilitate orientations and training sessions more effectively. Training opportunities, instructional styles, needs assessments, instructional design and techniques will be covered. This course will assist participants to establish priorities, develop long term strategies, plan more effectively and accomplish more with less stress and frustrations.
BISC MVL06
0 credits
Practicum Volunteer Management
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
The practicum component provides participants with an opportunity to apply their management skills learned in the classroom.
BISC PD04
0 credits
Business Etiquette
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This program is a must for all employees and employers, whether you own a business, are a corporate executive or are about to enter the workforce. Enhance your skills with proven strategies that will make a difference in your career and your life. Increase your income and attain personal and professional excellence as you achieve success in the areas of business communication including email, telephone, and conversational etiquette, business card etiquette, dining and social etiquette, inerview techniques, strategic introductions, rapport building, leadership, and professional image. Get the confidence to approach every business situation with ease and become a leader in your industry with grace and style.
BISC PM02
0 credits
Building Maintenance for PM
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
This course deals with effective management of the physical real property. Management systems, types of construction, blueprint reading, specification writing, life safety systems, contract management and the Construction Lien Act are examined.
BISC SMB02
0 credits
International Quality Man
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
You as a business owner/manager and your company employees by working together to the requirements of the ISA 9001 within Manufacturing and Service Companies recognize standard will be in a strong position to acquire new local, national and international customers. In the present economic competitive environment it is essential for you to understand the importance of quality awareness, and therefore to achieve and maintain the highest level of quality of product or service you can offer your existing or new customers. You will learn from this course on the process of establishing the requirements of ISA 9001 standard, to improve efficiently, increase productivity, lower costs by reducing rework, lower rejection rates, streamline processes to avoid mistakes and to achieve complete customer satisfaction leading to larger financial rewards. This course is a must for students looking to enter a business management degree or a future career in quality control and quality assurance management.
BISC SSWK
0 credits
Business Stu Success Workshop
Prerequisite(s): None.
Corequisite(s): None.
Pre- or corequisite(s): None.
