Academic Calendar Winter/Summer 2019

Continuing Education

Dental Office Receptionist certificate

This certificate will prepare students to assume the role of a dental office receptionist. The program is designed to meet the requirements of dental offices and clinics in the Fraser Valley.

Program objectives

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills

Entrance requirements

  1. Completion of Grade 12 or equivalent.
  2. 30 net wpm typing speed (attach copy of certification).
  3. Successful interview with program instructor.
  4. Applicants must meet the Entry-level English language proficiency requirement. For details on how this requirement may be met, see the English language proficiency requirement section of the calendar.

    Note: English 12 equivalent courses include English 12 First Peoples, English Literature 12, AP English, and IB English A (standard level or higher level).

  5. Willingness to undergo a criminal record check.

When to apply

Applications are accepted on a continuous basis throughout the year. Qualified applicants are considered for the next intake in which there is space. See Continuous application process for more information.

How to apply

  1. Apply online at
  2. Attach all required documentation and return completed registration package to the Office of the Registrar (OReg).

Fees and additional costs

Please see the Continuing Education webpage for current fee information.

Financial aid

Financial aid is available from a variety of sources. For more information, contact the Financial Aid and Awards office at either the Abbotsford or Chilliwack campus. There are also a variety of bursary applications available from the Financial Aid and Awards offices.

Student evaluation

Students will be evaluated for each course in the program on classroom participation, classroom assignments, study projects, practica, and by examination. Students must maintain a grade percentage of 85% and an attendance record of 90% in each course to participate in the practicum. Successful completion of both theory and practicum must be achieved to obtain the certificate.

Program format

Classes are Monday through Thursday, from 9 a.m. to 4 p.m., in the Fall semester.

For more information

Contact Continuing Education at 604-851-6324, or 604-504-7441 local 6324, or toll-free (within Canada) 1-888-504-7441 local 4626, or

Current Students