Skip to main content

Continuing Education

Dental Office Receptionist Certificate

Health Care

Support a dental team

Combine office administration skills with specialized dental knowledge to become a skilled dental office receptionist who is in demand in dental offices, dental supply companies, insurance companies, and dental labs.

Learn from instructors with current industry knowledge and master dental terminology, office procedures, appointment bookings, billing software, and insurance claims. Top your classroom learning with a hands-on practicum to prepare you to support any dental team with your strong communication and administrative skills.

Credential: Certificate

Format: Full time

Delivery: Hybrid

Duration: 15 weeks

Days and times: Mon–Thu, 9 am–3:30 pm (Monday on campus, Tuesday to Thursday online)

Location: Abbotsford — Clearbrook Centre

Tuition*: $5,610

Program eligible for financial aid

Practicum available? Yes

Start dates: September

Application deadline:
Continuous Intake: Qualified applicants are considered for the next intake in which there is space.

* Tuition subject to change without notice. Textbooks are not included in tuition.

Employment facts

WorkBC reports that the growth in awareness about good dental hygiene has increased the level of dental care in the general population. As a result, job opportunities for dental office receptionists should remain strong as BC's growing population continues to increase the demand for dental services.

Eighty-nine per cent of UFV's Dental Office Receptionist graduates have gained employment upon certificate completion. Grads are working in Abbotsford, Mission, Chilliwack, Langley, Maple Ridge, Surrey, Delta, Vancouver, Vancouver Island, Alberta, and even as far as Australia.

Entrance requirements

View entrance requirements in the UFV Academic Calendar.

Students are also required to complete a keyboarding assessment before you start your classes. 

Program outline

Skills and knowledge

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills


The program is comprised of nine modules that include a combination of theory and hands-on exercises, followed by a two-week clinical and administrative practicum placement. After completing your practicum, you come back to the classroom for a one-week in-class program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicums (2-day clinical practicum, 2-week administrative practicum)
  • Review


In order to qualify for the practicum module, you must have successfully completed all previous coursework and attendance requirements.

When you qualify for a practicum, UFV Continuing Education will assign you a practicum that provides you with meaningful work-like experience and exposure to the dental office field.

Practicum placements reflect the business practices of the practicum host, which includes placement during standard business hours. Transportation to the practicum site is your responsibility and may require travel outside your community of residence. If you refuse an assigned practicum site you will need to find your own site and obtain departmental approval prior to the start of your practicum.

Please discuss any barriers that may affect your practicum assignment with UFV Continuing Education immediately after registration.


Phone: 604-851-6324
Toll free: 1-888-504-7441 ext. 6324
Or ask online

"It's really a highlight to find out how much I grew in only four months. The program took effort and studying. But our instructor was amazing. She made it so doable and prepared us well for the workplace. I loved it!"
  • – Tanya Schuetz
  •    Dental Office Receptionist grad

Attend a virtual info session

Learn about your program of interest, hear from experienced instructors, and get answers to your questions. Sign up to receive your Zoom session link.

View all sessions

Upgrade your skills & achieve your goals

Upgrading and University Preparation (UUP) programs and courses can help you upgrade your academic and workplace skills. Tuition is free for domestic students.

Learn more about UUP

Contact Us