Management Skills

(MSS01) Management Foundation

Cost: $302.00

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

(MSS02) Management and Communication

Cost: $302.00

Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary and productive changes, and create an atmosphere for engagement and productivity.

(MSS07) Customer Service Excellence

Cost: $122.00

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

(MSS12) Presentation Skills

Cost: $122.00

Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence your listeners and achieve your goals.

(MSS15) Management and Team Building

Cost: $302.00

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

(MSS16) Delegating, Motivating, and Giving Feedback

Cost: $302.00

Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.

(MSS17) Leadership & Managing Change

Cost: $302.00

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

(MSS18) Writing in the Workplace

Cost: $302.00

Learn the craft of skillful writing and increase the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content-generating strategies, audience analysis, structure, persuasive strategies, format, style, and revision.

(MSS19) Marketing & Branding Your Business

Cost: $302.00

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

(MSS20) Management and Conflict Resolution

Cost: $297.00

Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

(MSS21) Management and Administrative Skills

Cost: $302.00

Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.

(MSS24) Time and Stress Management

Cost: $120.00

The ability to manage time and stress is absolutely critical to the success of any manager and leader.

Learn techniques for effective time and stress management.

Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.

(MSS25) Leadership Skills Inventory

Cost: $302.00

Gain an understanding of who you are and how it affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. When you discover what type of leader you are and which position best suits you, you can learn to lead authentically.