Continuing Education

Management skills

(MSS01) Management Foundation

Cost: $275

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

Abbotsford — Clearbrook Centre

Nov 5-19 | 80056, 5 sessions, Tue, Thu, 6:30-9:30 pm

Registration for fall courses will open on July 2, 2019

(MSS02) Management and Communication

Cost: $275

Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary and productive changes, and create an atmosphere for engagement and productivity.

Abbotsford — Clearbrook Centre

Available Winter 2020

(MSS07) Customer Service Excellence

Cost: $105

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Chilliwack campus — Canada Education Park

Sep 28 | 80057, 1 session, Sat, 9 am-2:30 pm

Registration for fall courses will open on July 2, 2019

(MSS12) Presentation Skills

Cost: $105

Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence you listeners and achieve your goals.

Chilliwack campus — Canada Education Park

Available Winter 2020

(MSS15) Management and Team Building

Cost: $275

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

Abbotsford — Clearbrook Centre

Nov 28-Dec 12 | 80058, 5 sessions, Tue, Thu, 6:30-9:30 pm

Registration for fall courses will open on July 2, 2019

(MSS16) Delegating, Motivating, and Giving Feedback

Cost: $275

Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.

Abbotsford — Clearbrook Centre

Available Winter 2020

(MSS17) Leadership & Managing Change

Cost: TBD

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

Abbotsford — Clearbrook Centre

Sep 30-Oct 16 | 80059, 5 sessions, Mon, Wed, 6:30-9:30 pm, no class Oct 14

Registration for fall courses will open on July 2, 2019

(MSS18) Writing in the Workplace

Cost: 275

Learn the craft of skillful writing, Increase the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content-generating strategies, audience analysis, structure, persuasive strategies, format, style, and revision.

Abbotsford — Clearbrook Centre

Available Winter 2020

(MSS19) Marketing & Branding Your Business

Cost: $275

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

Abbotsford — Clearbrook Centre

Sep 4-18 | 80060, 5 sessions, Mod, Wed, 6:30–9:30 pm

Registration for fall courses will open on July 2, 2019

(MSS20) Management and Conflict Resolution

Cost: $280

Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Abbotsford — Clearbrook Centre

Available Spring 2020

(MSS21) Management and Administrative Skills

Cost: $280

Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.

Abbotsford — Clearbrook Centre

Jun 4–Jun 18 | 40029, 5 sessions, Tue, Thu, 6:30–9:30 pm

Phone 1-888-823-8734 to register for winter/spring courses
(MSS24) Time and Stress Management

Cost: $110

The ability to manage time and stress is absolutely critical to the success of any manager and leader. Learn techniques for effective time and stress management. Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.

Chilliwack campus — Canada Education Park

Jun 1 | 40067, 1 session, Sat, 9–2:30 pm

Phone 1-888-823-8734 to register for winter/spring courses
(MSS25) Leadership Skills Inventory

Cost: $275

Gain an understanding of who you are and how it affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. When you discover what type of leader you are and which position best suits you, you can learn to lead authentically.

Abbotsford — Clearbrook Centre

Available Spring 2020

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