Business and Management

(HRM01) Strategic Human Resources Management

Cost: $302.00

This course introduces the strategic role of human resources within today’s business environment. It clearly defines what it takes to align human resources with the organization’s business strategy, create a human resources plan, align HR functions with this plan, and successfully manage the human resources function. The content also includes an introduction to key human resources functions within organizations. You will develop an understanding of how to better position human resources as a strategic and influential partner within your business.

(HRM02) Increasing Employee Engagement

Cost: $302.00

Learn about human resources best practices for organizational effectiveness and employee engagement. Discover relevant content and tools to help you enhance employee engagement within your organization, departments, and work teams. Examine techniques to lower turnover, increase employee satisfaction, and enhance productivity.

(HRM03) Hiring for Performance

Cost: $302.00

Examine the components of a systematic and structured recruitment process that you can immediately apply within your organization in order to attract, identify, interview, and select the right candidates for the right positions. Learn and practice planning, behavioural interviewing, and final selection techniques that will enhance your judgment of a candidate’s potential success and enhance your skills in choosing the best employee for the job at hand.

(HRM04) Managing Employee Performance

Cost: $302.00

Learn the key elements necessary to design and implement an effective performance management process within your organization. Discover how to evaluate your current performance review process, and identify required changes to increase the effectiveness of your employee performance measurement and feedback. Find out how to handle performance issues, and review the foundational elements needed to conduct constructive annual performance reviews.

(HRM05) Employee Development & Training

Cost: $302.00

Effective organizations require knowledgeable and skilled employees. These high-performing employees possess the competencies required for both their current roles and career advancement within the organization. This course focuses on current learning approaches and talent management strategies for developing your employees. It includes an introduction to corporate and individual training needs assessment, on-boarding and orientation approaches, succession planning, and training program design. You will leave with a format for your overall corporate training plan.

(HRM06) HR Policies and Procedures

Cost: $302.00

A policy is a formal statement of a principle or rule that members of an organization must follow. A procedure tells members of an organization how to carry out or implement a policy. Policy is the what and procedure is the how to. Learn how to develop essential human resources guidelines and create HR policies and procedures that are useful, practical, and easy to understand. We will also discuss how to best communicate policy to employees.

(HRM07) Handling HR Issues

Cost: $302.00

Examine and discuss common situations and issues faced by human resources practitioners. Learn skills you can put to work right away in your workplace. Using real-life case studies at the organizational, departmental, and individual level, learn to analyze a situation, discuss its implications, and receive guidance on on reaching a resolution. Bring your own HR questions to the session for guidance and coaching.

(HRM08) Understanding Leadership

Cost: $302.00

Explore the topic of leadership: develop an understanding of the difference between leading and managing, and examine current theories of key leadership practices. Identify your own personal leadership style and evaluate its potential impact on the performance of your duties in the workplace.

(HRM09) Employee Rewards

Cost: $302.00

Develop a basic understanding of the key components of a total compensation strategy that combines direct financial rewards, such as base salary and bonuses, with indirect financial rewards, such as benefits, retirement savings plans, and recognition programs.

(HRM10) Introduction to Labour Relations

Cost: $126.00

Examine the basics of current labour relations legislation in B.C. Learn how to interpret this legislation and assess its impact on workplace practices.

(HRM11) BC Employment Law

Cost: $126.00

Get an introduction to the basics of key employment law in B.C., including the Employment Standards Act, Human Rights Code, and the Personal Information Protection Act (PIPA). Examine how to interpret this legislation, the impact of employment legislation on workplace practices, and how to handle key employment issues arising as a result.

(HRM12) Workplace Health & Safety

Cost: $126.00

Employers have legal responsibilities to ensure the health and safety of workers and provide them with the information, instruction, and training necessary for their positions. This class reviews the responsibilities of employers and examines legal accountability arising from the Workers Compensation Act and Occupational Health and Safety Regulations. You will learn the role of human resources in supporting health and safety activities and strategies for improving workplace safety—thereby reducing the company’s potential legal liabilities.

(HRM13) Designing Employee Orientation

Cost: $126.00

Effective on-boarding is an investment in employee retention, morale, and productivity. However, all too often employees receive a poor orientation or no orientation at all. This course provides an outline for a professional and formalized orientation program that sets the stage for effective and focused employee performance. Learn proven techniques and current research for designing and implementing an orientation program that engages new employees early in the employment relationship.

(HRM14) Measuring HR's Impact

Cost: $126.00

Measuring the effectiveness and efficiency of the human resources (HR) function is one of the best ways to increase HR’s relevance to the company and prove the business impact of proposed HR initiatives or programs. Get introduced to a common set of HR metrics, including formulas and descriptions. Identify the metrics that fit your organization best. Learn the benefits of comparing your company's metrics to external benchmarking data.

(MSS01) Management Foundation

Cost: $302.00

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

(MSS02) Management and Communication

Cost: $302.00

Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary and productive changes, and create an atmosphere for engagement and productivity.

(MSS07) Customer Service Excellence

Cost: $122.00

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

(MSS12) Presentation Skills

Cost: $122.00

Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence your listeners and achieve your goals.

(MSS15) Management and Team Building

Cost: $302.00

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

(MSS16) Delegating, Motivating, and Giving Feedback

Cost: $302.00

Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.

(MSS17) Leadership & Managing Change

Cost: $302.00

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

(MSS18) Writing in the Workplace

Cost: $302.00

Learn the craft of skillful writing and increase the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content-generating strategies, audience analysis, structure, persuasive strategies, format, style, and revision.

(MSS19) Marketing & Branding Your Business

Cost: $302.00

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

(MSS20) Management and Conflict Resolution

Cost: $297.00

Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

(MSS21) Management and Administrative Skills

Cost: $302.00

Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.

(MSS24) Time and Stress Management

Cost: $120.00

The ability to manage time and stress is absolutely critical to the success of any manager and leader.

Learn techniques for effective time and stress management.

Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.

(MSS25) Leadership Skills Inventory

Cost: $302.00

Gain an understanding of who you are and how it affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. When you discover what type of leader you are and which position best suits you, you can learn to lead authentically.

(PR01) Fundamentals of Public Relations

Cost: $302.00

Explore traditional PR strategies and the ways professionals are adapting to the new digital social landscape. This course introduces basic principles of creating and promoting persuasive messages.

(PR02) Social Media & Digital Citizenship

Cost: $302.00

Explore techniques to use and manage social media effectively and ethically.  This course introduces public relations ethics, digital media literacy, and social media policy planning. It prepares social media users and managers to practice communication strategies in a responsible manner.

(PR03) Public Speaking

Cost: $302.00

Engage any audience with rich content, specific messages, and effective speaking strategies. This course introduces the principles and practice of public speaking through active learning and practice.

(PR04) Skills for Interviews

Cost: $302.00

Learn how to conduct as well as manage interviews in public relations practices. Within a variety of interview genres, practice the art of developing questions, initiating an interview, answering questions, and closing an interview.

(PR05) Writing for the Internet

Cost: $302.00

Learn to write web pages, blogs, and social media posts for web-based audiences. Practice effective and engaging communication for online readers.

(PR06) Influencing your Public Image

Cost: $302.00

Explore the actions that help shape an authentic and trustworthy image in the eyes of the public or stakeholders. Understand how situation, media channel, intended audience, and other key factors influence your strategies.

(PR07) Persuasive Messaging

Cost: $302.00

Persuade audiences and advocate for your brand or cause. This course introduces persuasive modes of writing and speaking for grant, proposal, and advocacy writing. Students will produce a proposal or fundraising document.

(PR08) Visual Communications

Cost: $302.00

Learn to leverage the value of graphics, document design and videos to boost the impact and clarity of PR communications. This course enables students to identify appropriate visual communication strategies and practices for campaigns and events. Students will use software like MS PowerPoint and Canva for projects.

(PR09) Copyright and Legal Issues

Cost: $302.00

Examine the copyright and legal considerations affecting the design of a communication plan. Find out about protecting work and explore legal issues surrounding personal and organizational information, privacy, open source materials, print materials, images, videos, and social media in public relations practices.

(PR10) Building a Media Kit

Cost: $125.00

Create materials for an effective media kit to build strong relationships with clients, news outlets, and business associates. In this week-long workshop, participants will write and present materials that promote professional representation.

(PR11) Employment Messaging

Cost: $125.00

Learn to prepare an employment portfolio, including traditional resumés and cover letters, online materials, and social media career profiles. Review interview techniques to present yourself professionally.

(PR12) Marketing 21st Century Style

Cost: $125.00

Explore the proven marketing skills used today. Examine viral, social, and authentic marketing strategies. Learn how to engage with current and potential customers using a variety of channels and platforms.

(PR13) Public Relations Practicum

Cost: $812.00
Prerequisite: Successful completion of all PR courses and grade requirements or be enrolled in the remainder of required courses.

Participate in a supervised field-based immersive work experience to refine, integrate, and apply the knowledge acquired in the Public Relations certificate program. Continuing Education will find host sites that will provide training and support so that students are able to utilize their new skills in a safe environment. Practicum is required for program completion. 

(RM01) Fundamentals of Records Management

Cost: $302.00
Prerequisite: It is advised that students are familiar with databases such as Access prior to this course.

This course is an overview of the roles, responsibilities, terminology, and governing principles of current records management practices. Strategies for implementing a records program in a variety of different organizations will be discussed.

(RM02) Records Classification

Cost: $598.00
Prerequisite: It is advised that students are familiar with databases such as Access prior to this course.

Today’s records exist in countless formats—digital or physical, personal or shared. Classifying records allows for systematic identification and coding that results in easy retrieval. You will learn how to code within various classification systems.

(RM03) Record Management Systems

Cost: $598.00
Prerequisite: It is advised that students are familiar with databases such as Access prior to this course.

This course provides an introduction to records management systems. Topics will follow the life cycle of a record and provide you the guidelines needed to create a records management system from inventory to destruction.

(RM04) Digital Age Literacy

Cost: $302.00

Focus on technical skills needed to work in this digital age. Topics include electronic communications using Microsoft® Outlook, organization and transfer of data, and record security.

(RM05) Databases: Access

Cost: $302.00

Skill development and application of introductory database concepts using Microsoft Access. Topics include building reports and forms; designing, creating, maintaining, editing, and querying a database; and creating reports and forms.

(RM06) Spreadsheets: Excel

Cost: $302.00

In this hands-on course, learn about spreadsheet concepts using Microsoft Excel software. The emphasis is on creating and using spreadsheets for business applications.

(RM07) Word-Processing: Word

Cost: $302.00

In this hands-on course, learn how to design and organize documents using Microsoft Word software. The course puts a special emphasis on attention to detail and practical application in preparing business documents and forms.

(RM08) Business Communications

Cost: $302.00

This course introduces the principles of business communications. Topics covered include the writing process; direct, indirect, and persuasive messages; and adapting messages for specific purposes and audiences.

(RM09) Records Management Practicum

Cost: $807.00
Prerequisite: In order to qualify for this practicum you must have successfully completed all previous coursework or be enrolled in the remainder of required courses.

Complete an 80-hour supervised field-based placement to refine, integrate, and apply the knowledge you have acquired in the Records Management certificate program. Continuing Education will find host sites that will provide training and support so that students are able to utilize their new skills in a safe environment. Practicum is required for program completion. The first week consists of an online Employment Skills workshop. The remaining two weeks are off-site with a host company.

Program Coordinator permission required to register. Please email continuingeducation@ufv.ca to request permission.

Six-Month Bundle (Part-Time)

Cost: $3402.00

‌Complete the Bookkeeping for Small Business Certificate part-time in just six months with our bundled programs.

To register, phone the Office of the Registrar at 1-888-823-8734 and reference the block code listed beside the bundle.

Please note: The accounting software studied in this program (Sage 50 or QuickBooks) is not Mac-compatible. Students working on Mac can still complete the program, but will need to remote into one of Continuing Education's computer labs to work with this software. Please note that other programs such as Excel may also display differently on Mac.

In order to remotely access a computer lab, please ensure that your computer is running MacOS 12 or newer, or Windows 10 or 11 with the latest OS update.

Three-Month Accelerated Bundle (Full-Time)

Cost: $3402.00

Complete the Bookkeeping for Small Business Certificate in just 12 weeks with this full-time intensive program. Choose between studying SAGE 50 or QuickBooks (desktop version). 

To register, phone the Office of the Registrar at 1-888-823-8734 and reference the block code listed beside the bundle below.

Please note: The accounting software studied in this program (Sage 50 or QuickBooks) is not Mac-compatible. Students working on Mac can still complete the program, but will need to remote into one of Continuing Education's computer labs to work with this software. Please note that other programs such as Excel may also display differently on Mac.

In order to remotely access a computer lab, please ensure that your computer is running MacOS 12 or newer, or Windows 10 or 11 with the latest OS update.

Bookkeeping Level I

Cost: $624.00
Prerequisite: It is advised that students are comfortable with basic Windows operations and are familiar with Excel prior to this course.

This course provides an essential introduction to bookkeeping, including theoretical foundations and hands-on knowledge. Learn how to complete all the functions of the accounting cycle from transaction analysis to closing the books. Topics include the accounting model, basic financial statements, general ledger, and government taxation.

Bookkeeping Level II

Cost: $634.00
Prerequisite: Bookkeeping Level I with B or better.

Building on the principles covered in Bookkeeping Level I, learn about financial statements preparation, accounts receivable, accounts payable, subsidiary ledgers, bank reconciliations, payroll, GST, PST, HST, trial balances, and year end.

Bookkeeping Practicum

Cost: $826.00
Prerequisite: Completion of the Bookkeeping for Small Business certificate.

Participate in a two-week work practicum with a local employer to apply what you have learned in class and gain experience. To qualify, you must have successfully completed all previous coursework and grade requirements. Transportation to the practicum site is your responsibility and may require travel outside your area of residence.

Learn more about the Bookkeeping practicum on the practicum page here.

Computerized Accounting Level I (Sage 50)

Cost: $624.00
Prerequisite: Bookkeeping Level II with B or better.

Integrated bookkeeping/accounting software is a standard for small businesses. This course covers journal entries, purchases/sales orders and quotes, as well as invoicing, receipts and payments for payables, receivables, and inventory. Familiarize yourself with the reporting and tax features provided by accounting software. Payroll is not covered.

Computerized Accounting Level II (Sage 50)

Cost: $583.00
Prerequisite: Computerized Accounting Level I with B or better.

Build on what you have learned in Computerized Accounting Level I and learn about banking, payroll, projects, inventory, adjustments and closing. This course does not teach accounting fundamentals.

Evidence-Based Decision Making

Cost: Please see program-specific fees

Examine the importance of evidence-based decision making and its role within both public and private sector organizations. Explore the fundamental approaches to evidence-based decision making through case studies and literature from various professional disciplines.

Learn the components of an evidence-based methodology, including:

• Where and how critical thinking skills fit in
• What experimental designs are used to collect data
• How statistics are used to provide strong evidence for decisions

Upon completion, you will be fully equipped to gather, organize, review, and evaluate the decision-making process.

Civic Governance and Innovation Certificate
Evidence-Based Decision Making course description
Civic Governance Program-specific fees

Delivery method: Online with no scheduled meeting times

Excel Level I

Cost: $354.00

Learn how to use MS Excel to create spreadsheets that include AutoSum, conditional formatting, formulas, and absolute addresses. Develop or edit spreadsheets using a variety of MS Excel attributes and fine-tune your new skills by creating charts. This course is designed for people with prior Excel experience. We encourage students with no such experience to take Excel Basics for the Office.

Payroll Accounting

Cost: $583.00
Prerequisite: Bookkeeping Level I with B or better.

Learn to manage a payroll accounting system, with an emphasis on the calculation of earnings and deductions to conform to federal and provincial laws and accounting best practices. Find out how to complete forms required by law and the necessary accounting entries performed as part of basic payroll recordkeeping. This is a general course that is not specific to any one business.

Project Management

Cost: $408.00

Project management is a fundamental skill in today's workplace. Learn the basics of good project management, planning considerations, and how to create reasonable, manageable project objectives. Explore ways of keeping your project on track. Learn how to manage information using Microsoft Project and develop Gantt charts, employee calendars, progress reports, and schedules. Examine how to manage multiple projects simultaneously to successfully navigate the demands of today's workplace.

QuickBooks Level I

Cost: $624.00
Prerequisite: Bookkeeping Level II with B or better.

Learn how to manage billing, estimates, collections, inventory management, and payroll using QuickBooks accounting software. This course studies the online version of QuickBooks.

QuickBooks Level II

Cost: $583.00
Prerequisite: QuickBooks Level I with B or better.

Build on the skills you developed in QuickBooks Level I. Learn how to create and manage a new company, including company setup and payroll and inventory transactions. This course studies the online version of QuickBooks.