Business and management

(HRM01) Strategic Human Resources Management

Cost: $280

This course introduces the strategic role of human resources within today’s business environment. It clearly defines what it takes to align human resources with the organization’s business strategy, create a human resources plan, align HR functions with this plan, and successfully manage the human resources function. The content also includes an introduction to key human resources functions within organizations. You will develop an understanding of how to better position human resources as a strategic and influential partner within your business.

Abbotsford — Clearbrook Centre

(HRM02) Increasing Employee Engagement

Cost: $280

Learn about human resources best practices for organizational effectiveness and employee engagement. Discover relevant content and tools to help you enhance employee engagement within your organization, departments, and work teams. Examine techniques to lower turnover, increase employee satisfaction, and enhance productivity.

Abbotsford — Clearbrook Centre

(HRM03) Hiring for Performance

Cost: $280

Examine the components of a systematic and structured recruitment process that you can immediately apply within your organization in order to attract, identify, interview, and select the right candidates for the right positions. Learn and practice planning, behavioural interviewing, and final selection techniques that will enhance your judgment of a candidate’s potential success and enhance your skills in choosing the best employee for the job at hand.

Abbotsford — Clearbrook Centre

(HRM04) Managing Employee Performance

Cost: $280

Learn the key elements necessary to design and implement an effective performance management process within your organization. Discover how to evaluate your current performance review process, and identify required changes to increase the effectiveness of your employee performance measurement and feedback. Find out how to handle performance issues, and review the foundational elements needed to conduct constructive annual performance reviews.

Abbotsford — Clearbrook Centre

(HRM05) Employee Development & Training

Cost: $280

Effective organizations require knowledgeable and skilled employees. These high-performing employees possess the competencies required for both their current roles and career advancement within the organization. This course focuses on current learning approaches and talent management strategies for developing your employees. It includes an introduction to corporate and individual training needs assessment, on-boarding and orientation approaches, succession planning, and training program design. You will leave with a format for your overall corporate training plan.

Abbotsford — Clearbrook Centre

(HRM06) HR Policies and Procedures

Cost: $280

A policy is a formal statement of a principle or rule that members of an organization must follow. A procedure tells members of an organization how to carry out or implement a policy. Policy is the what and procedure is the how to. Learn how to develop essential human resources guidelines and create HR policies and procedures that are useful, practical, and easy to understand. We will also discuss how to best communicate policy to employees.

Abbotsford — Clearbrook Centre

(HRM07) Handling HR issues

Cost: $280

Examin and discuss common situations and issues faced by human resources practitioners. Learn skills you can put ot work right away in your workplace. Using real-life case studies at the organizational, departmental, and individual level, learn to analyze a situation, discuss its implications, and receive guidance on on reaching a resolution. Bring your own HR questions to the session for guidance and coaching.

Abbotsford — Clearbrook Centre

(HRM08) Understanding Leadership

Cost: $280

Explore the topic of leadership: develop an understanding of the difference between leading and managing, and examine current theories of key leadership practices. Identify your own personal leadership style and evaluate its potential impact on the performance of your duties in the workplace.

Abbotsford — Clearbrook Centre

(HRM09) Employee Rewards

Cost: $280

Develop a basic understanding of the key components of a total compensation strategy that combines direct financial rewards, such as base salary and bonuses, with indirect financial rewards, such as benefits, retirement savings plans, and recognition programs.

Abbotsford — Clearbrook Centre

(HRM10) Introduction to Labour Relations

Cost: $110

Examine the basics of current labour relations legislation in B.C. Learn how to interpret this legislation and assess its impact on workplace practices.

Chilliwack campus — Canada Education Park

(HRM11) BC Employment Law

Cost: $110

Get an introduction to the basics of key employment law in B.C., including the Employment Standards Act, Human Rights Code, and the Personal Information Protection Act (PIPA). Examine how to interpret this legislation, the impact of employment legislation on workplace practices, and how to handle key employment issues atising as a result.

Chilliwack campus — Canada Education Park

(HRM12) Workplace Health & Safety

Cost: $110

Employers have legal responsibilities to ensure the health and safety of workers and provide them with the information, instruction, and training necessary for their positions. This class reviews the responsibilities of employers and examines legal accountability arising from the Workers Compensation Act and Occupational Health and Safety Regulations. You will learn the role of human resources in supporting health and safety activities and strategies for improving workplace safety—thereby reducing the company’s potential legal liabilities.

Chilliwack campus — Canada Education Park

(HRM13) Designing Employee Orientation

Cost: $110

Effective on-boarding is an investment in employee retention, morale, and productivity. However, all too often employees receive a poor orientation or no orientation at all. This course provides an outline for a professional and formalized orientation program that sets the stage for effective and focused employee performance. Learn proven techniques and current research for designing and implementing an orientation program that engages new employees early in the employment relationship.

Chilliwack campus — Canada Education Park

(HRM14) Measuring HR's Impact

Cost: $110

Measuring the effectiveness and efficiency of the human resources (HR) function is one of the best ways to increase HR’s relevance to the company and prove the business impact of proposed HR initiatives or programs. Get introduced to a common set of HR metrics, including formulas and descriptions. Identify the metrics that fit your organization best. Learn the benefits of comparing your company's metrics to external benchmarking data.

Chilliwack campus — Canada Education Park

(MSS01) Management Foundation

Cost: $280

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

Abbotsford — Clearbrook Centre

(MSS02) Management and Communication

Cost: TBD

Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary and productive changes, and create an atmosphere for engagement and productivity.

Abbotsford — Clearbrook Centre

(MSS07) Customer Service Excellence

Cost: $110

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Chilliwack campus — Canada Education Park

(MSS12) Presentation Skills

Cost: TBD

Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence you listeners and achieve your goals.

Chilliwack campus — Canada Education Park

(MSS15) Management and Team Building

Cost: $280

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

Abbotsford — Clearbrook Centre

(MSS16) Delegating, Motivating, and Giving Feedback

Cost: TBD

Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.

Abbotsford — Clearbrook Centre

(MSS17) Leadership & Managing Change

Cost: $280

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

Abbotsford — Clearbrook Centre

(MSS18) Writing in the Workplace

Cost: TBD

Learn the craft of skillful writing, Increase the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content-generating strategies, audience analysis, structure, persuasive strategies, format, style, and revision.

Abbotsford — Clearbrook Centre

(MSS19) Marketing & Branding Your Business

Cost: $280

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

Abbotsford — Clearbrook Centre

(MSS20) Management and Conflict Resolution

Cost: TBD

Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Abbotsford — Clearbrook Centre

(MSS21) Management and Administrative Skills

Cost: TBD

Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.

Abbotsford — Clearbrook Centre

(MSS24) Time and Stress Management

Cost: TBD

The ability to manage time and stress is absolutely critical to the success of any manager and leader. Learn techniques for effective time and stress management. Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.

Chilliwack campus — Canada Education Park

(MSS25) Leadership Skills Inventory

Cost: TBD

Gain an understanding of who you are and how it affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. When you discover what type of leader you are and which position best suits you, you can learn to lead authentically.

Abbotsford — Clearbrook Centre

(PR01) Fundamentals of Public Relations

Cost: $280

Explore traditional PR strategies and the ways professionals are adapting to the new digital social landscape. This course introduces basic principles of creating and promoting persuasive messages.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(PR02) Social Media & Digital Citizenship

Cost: TBD

This course explores the techniques needed to communicate effectively and to participate as a digital citizen using social media. Web-based communication tools, such as Twitter, Facebook, and LinkedIn, are an essential part of a communication strategy.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca.

(PR03) Storytelling that Matters: Public Speaking

Cost: $280

Engage any audience with rich content, specific messages, and effective speaking strategies. This course introduces the principles and practice of public speaking through active learning and practice. Course includes both online and face-to-face sessions.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

Abbotsford — Clearbrook Centre

(PR04) Ask and Answer: Skills for Interviews

Cost: TBD

This course provides practical experience in the art of interviewing as a public relations activity. Within a variety of interview genres and situations you will practice the art of developing questions, initiating the interview, responding to questions, and closing the interview.

Abbotsford — Clearbrook Centre

(PR05) Writing for the Internet

Cost: TBD

This course focuses on the fundamental rules of effective communication as they apply to online readers and writers. Learn to tailor your message for a digital audience through web pages, blog posts, and social media.

(PR06) Impression Management: Influencing your Public Image

Cost: TBD

This course explores the ways in which you can act to influence a positive perception of your image by the public and/or stakeholders. You will develop insight into how choice of strategies can be influenced by situation, choice of media channel, intended audience, and other factors.

(PR07) Persuasive Messaging

Cost: $280

Persuade audiences and advocate for your brand or cause. This course introduces persuasive modes of writing and speaking for grant, proposal, and advocacy writing. Students will produce a proposal or fundraising document.

(PR08) Visual Communications

Cost: TBD

Learn to leverage the value of graphics, typography, and document design to boost the impact and clarity of PR communications. Note: This course uses Adobe InDesign.

(PR09) Copyright and Legal Issues

Cost: $280

Examine the copyright and legal considerations affecting the design of a communication plan. Find out about protecting work and explore legal issues surrounding personal information, privacy, open source materials, print materials, images, videos, and social media.

(PR10) Building a Media Kit

Cost: $110

Create materials for an effective media kit to build strong relationships with clients, news outlets, and business associates. In this one-day workshop, participants will write and present materials that promote professional representation.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(PR11) Employment Messaging

Cost: $110

Master the skills needed to prepare an employment portfolio, including traditional paper résumés and cover letters, online materials, and social media career profiles. Review basic interview techniques to present yourself professionally with ease and confidence.

(PR12) Marketing 21st Century Style

Cost: TBD

This workshop introduces what are proving to be the marketing skills needed for today’s workplace. Topics covered in this course will include viral, social, and authentic marketing strategies. It examines how to better engage with current and potential customers.

(PR13) Public Relations Practicum

Cost: $750

Participate in a supervised field-based activity to refine, integrate, and apply the knowledge acquired in the Public Relations certificate program. In order to qualify for this practicum you must have
successfully completed all previous coursework and grade requirements or be enrolled in the remainder of required courses. Practicum is required for program completion. 

(RM01) Fundamentals of Records Management

Cost: $280

This course is an overview of the roles, responsibilities, terminology, and governing principles of current records management practices. Strategies for implementing a records program in a variety of different organizations will be discussed. Note: It is advised that students are familiar with Databases, like Access, prior to this course.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM02) Records Classification

Cost: $560

Today’s records exist in countless formats—digital or physical, personal or shared. Classifying records allows for systematic identification and coding that results in easy retrieval. You will learn how to code within various classification systems. Note: It is advised that students are familiar with Databases, like Access, prior to this course.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM03) Record Management Systems

Cost: $560

This course provides an introduction to records management systems. Topics will follow the life cycle of a record and provide you the guidelines needed to create a records management system from inventory to destruction. Note: It is advised that students are familiar with Databases, like Access, prior to this course.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM04) Digital Age Literacy

Cost: $280

Focus on technical skills needed to work in this digital age. Topics include electronic communications using Microsoft ® Outlook, organization and transfer of data, and record security.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM05) Databases: Access

Cost: $280

Skill development and application of introductory database concepts using Microsoft Access. Topics include building reports and forms; designing, creating, maintaining, editing, and querying a database; and creating reports and forms.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM06) Spreadsheets: Excel

Cost: $280

In this hands-on course, learn about spreadsheet concepts using Microsoft Excel software. The emphasis is on creating and using spreadsheets for business applications.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM07) Word-Processing: Word

Cost: $280

In this hands-on course, learn how to design and organize documents using Microsoft Word software. The course puts a special emphasis on attention to detail and practical application in preparing business documents and forms.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM08) Business Communications

Cost: $280

This course introduces the principles of business communications. Topics covered include the writing process; direct, indirect, and persuasive messages; and adapting messages for specific purposes and audiences.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM09) Records Management Practicum

Cost: TBD

Complete an 80-hour supervised field-based placement to refine, integrate, and apply the knowledge you have acquired in the Records Management certificate program. In order to qualify for this practicum you must have successfully completed all previous coursework or be enrolled in the remainder of required courses. Practicum is required for program completion. 

Accelerated Bookkeeping for Small Business

Cost: $3160

Enrol full-time to complete the Bookkeeping for Small Business certificate in just 12 weeks. To register in all courses, use the BKKG Block Codes listed beside the section below.

The certificate consists of the following courses:

• Bookkeeping Level I
• Bookkeeping Level II
• MS Excel Level I
• Computerized Accounting Level I (Sage 50) *
• Computerized Accounting Level II (Sage 50) *
• Payroll Accounting

* Students may take QuickBooks Level I and II instead of Sage 50 I and II

Chilliwack campus — Canada Education Park

Abbotsford — Clearbrook Centre

Bookkeeping I

Cost: $580

This course provides an essential introduction to bookkeeping, including theoretical foundations and hands-on knowledge. Learn how to complete all the functions of the accounting cycle from transaction analysis to closing the books. Topics include the accounting model, basic financial statements, general ledger, and government taxation.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Bookkeeping II

Cost: $590
Prerequisite: Bookkeeping Level I with B or better.

Building on the principles covered in Bookkeeping I, learn about financial statements preparation, accounts receivable, accounts payable, subsidiary ledgers, bank reconciliations, payroll, GST, PST, HST, trial balances, and year end.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Bookkeeping Practicum

Cost: $750

Participate in a two-week work practicum with a local employer to apply what you have learned in class and gain experience. To qualify, you must have successfully completed all previous coursework and grade requirements. Transportation to the practicum site is your responsibility and may require travel outside your area of residence.

Computerized Accounting Level I - SAGE 50

Cost: $580
Prerequisite: Bookkeeping Level II with B or better.

Note: Students should be competent in computer skills before taking this course.

Integrated bookkeeping/accounting software is a standard for small businesses. This course covers journal entries, purchases/sales orders and quotes, as well as invoicing, receipts and payments for payables, receivables, and inventory. Familiarize yourself with the reporting and tax features provided by accounting software. Payroll is not covered. Please note: Sage software is not compatible with Mac computers.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Computerized Accounting Level II - SAGE 50

Cost: $540
Prerequisite: Computerized Accounting Level I with B or better.

Build on what you have learned in Computerized Accounting Level I and learn about banking, payroll, projects, inventory, adjustments and closing. This course does not teach accounting fundamentals. Please note: Sage software is not compatible with Mac computers.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Employment Preparation

Cost: $115

Complete a job search, prepare employment documents (cover letter, resume, and reference sheet), and participate in interview activities specific to your field and targeted to help you interview successfully and ahieve employment.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Evidence Based Decision Making

Cost: $605

Examine the importance of evidence-based decision making and its role within both public and private sector organizations. Explore the fundamental approaches to evidence-based decision making through case studies and literature from various professional disciplines.

Learn the components of an evidence-based methodology, including:

• Where and how critical thinking skills fit in
• What experimental designs are used to collect data
• How statistics are used to provide strong evidence for decisions

Upon completion, you will be fully equipped to gather, organize, review, and evaluate the decision-making process.

How to Start a Small Business

Cost: $110

Explore the various options, considerations, and legal requirements involved in starting up a small business in BC, including business structures, business types, business planning, and other essential steps. The session covers the ins and outs of start-up costs, break-even analysis, financing, market share, and marketing strategy.

Hope Centre

MS Excel Level I

Cost: $330

Learn how to use MS Excel to create spreadsheets that include AutoSum, conditional formatting, formulas, and absolute addresses. Develop or edit spreadsheets using a variety of MS Excel attributes and fine-tune your new skills by creating charts. Bring a USB stick to class. This course is designed for people with prior Excel experience. We encourage students with no such experience to take MS Excel Basics.

Note: Students with credit for ABT 137 or Spreadsheets: Excel (RM 06) will receive credit for this course provided software version is the same.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

MS Excel Level II

Cost: $325
Prerequisite: Excel Level I

This course is not a graduation requirement of the Bookkeeping for Small Business Certificate. However, students who have completed Excel Level I may take this course to enhance their skills. Check out the MS Excel II schedule on the Computer Skills page. 

Payroll Accounting

Cost: $540
Prerequisite: Bookkeeping Level I with B or better.

Learn to manage a payroll accounting system, with an emphasis on the calculation of earnings and deductions to conform to federal and provincial laws and accounting best practices. Find out how to complete forms required by law and the necessary accounting entries performed as part of basic payroll recordkeeping. This is a general course that is not specific to any one business. Bring a USB/memory stick to class.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Project Management

Cost: $360

Project management is a fundamental skill in today's workplace. Learn the basics of good project management, planning considerations, and how to create reasonable, manageable project objectives. Explore ways of keeping your project on track. Learn how to manage information using Microsoft Project and develop Gantt charts, employee calendars, progress reports, and schedules. Examine how to manage multiple projects simultaneously to successfully navigate the demands of today's workplace.

Abbotsford — Clearbrook Centre

QuickBooks Level I

Cost: $580
Prerequisite: Bookkeeping Level II with a minimum grade of B

Note: Students may take QuickBooks Level I and II instead of Computerized Accounting (Sage 50) Level I and II to complete the Bookkeeping for Small Business certificate. Students should be competent in computer skills before taking this course.

Learn how to manage billing, estimates, collections, inventory management, and payroll using QuickBooks. 

Abbotsford — Clearbrook Centre

QuickBooks Level II

Cost: $540
Prerequisite: QuickBooks Level I

Note: Students may take QuickBooks Level I and II instead of Computerized Accounting (Sage 50) Level I and II to complete the Bookkeeping for Small Business certificate.

Build on the skills you developed in QuickBooks Level I. Learn how to create and manage a new company, including company setup and payroll and inventory transactions. 

Abbotsford — Clearbrook Centre