Business and management

(PR01) Fundamentals of Public Relations

Cost: $275

Explore traditional PR strategies and the ways professionals are adapting to the new digital social landscape. This course introduces basic principles of creating and promoting persuasive messages.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(PR02) Social Media & Digital Citizenship

Cost: TBD

This course explores the techniques needed to communicate effectively and to participate as a digital citizen using social media. Web-based communication tools, such as Twitter, Facebook, and LinkedIn, are an essential part of a communication strategy.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca.

(PR03) Storytelling that Matters: Public Speaking

Cost: $275

Engage any audience with rich content, specific messages, and effective speaking strategies. This course introduces the principles and practice of public speaking through active learning and practice. Course includes both online and face-to-face sessions.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(PR04) Ask and Answer: Skills for Interviews

Cost: TBD

This course provides practical experience in the art of interviewing as a public relations activity. Within a variety of interview genres and situations you will practice the art of developing questions, initiating the interview, responding to questions, and closing the interview.

(PR05) Writing for the Internet

Cost: TBD

This course focuses on the fundamental rules of effective communication as they apply to online readers and writers. Learn to tailor your message for a digital audience through web pages, blog posts, and social media.

(PR06) Impression Management: Influencing your Public Image

Cost: TBD

This course explores the ways in which you can act to influence a positive perception of your image by the public and/or stakeholders. You will develop insight into how choice of strategies can be influenced by situation, choice of media channel, intended audience, and other factors.

(PR07) Persuasive Messaging

Cost: $275

Persuade audiences and advocate for your brand or cause. This course introduces persuasive modes of writing and speaking for grant, proposal, and advocacy writing. Students will produce a proposal or fundraising document.

(PR08) Visual Communications

Cost: TBD

This course will teach you the value of graphics, typography, and document design to boost the impact and clarity of your public relations communications.

(PR09) Copyright and Legal Issues

Cost: TBD

This course examines the copyright and legal considerations needed when designing a communication plan. Protecting your own work, as well as issues relating to personal information, privacy, open source materials, print materials, images, videos, and social media are covered.

(PR10) Building a Media Kit

Cost: $105

Create materials for an effective media kit to build strong relationships with clients, news outlets, and business associates. In this one-day workshop, participants will write and present materials that promote professional representation.

This course is part of the Public Relations certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(PR11) Employment Messaging

Cost: TBD

Master the skills needed to prepare an employment portfolio, including traditional paper résumés and cover letters, online materials, and social media career profiles. Review basic interview techniques to present yourself professionally with ease and confidence.

(PR12) Marketing 21st Century Style

Cost: TBD

This workshop introduces what are proving to be the marketing skills needed for today’s workplace. Topics covered in this course will include viral, social, and authentic marketing strategies. It examines how to better engage with current and potential customers.

(PR13) Public Relations Practicum

Cost: TBD

This course is a supervised field-based activity through which participants can refine, integrate, and apply the knowledge acquired in the Public Relations certificate program.

(RM01) Fundamentals of Records Management

Cost: $275

This course is an overview of the roles, responsibilities, terminology, and governing principles of current records management practices. Strategies for implementing a records program in a variety of different organizations will be discussed.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM02) Records Classification

Cost: $550

Today’s records exist in countless formats—digital or physical, personal or shared. Classifying records allows for systematic identification and coding that results in easy retrieval. You will learn how to code within various classification systems.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM03) Record Management Systems

Cost: TBD

This course provides an introduction to records management systems. Topics will follow the life cycle of a record and provide you the guidelines needed to create a records management system from inventory to destruction.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM04) Digital Age Literacy

Cost: TBD

Focus on technical skills needed to work in this digital age. Topics include electronic communications using Microsoft ® Outlook, organization and transfer of data, and record security.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM05) Databases: Access

Cost: $275

Skill development and application of introductory database concepts using Microsoft Access. Topics include building reports and forms; designing, creating, maintaining, editing, and querying a database; and creating reports and forms.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM06) Spreadsheets: Excel

Cost: TBD

In this hands-on course, learn about spreadsheet concepts using Microsoft Excel software. The emphasis is on creating and using spreadsheets for business applications.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM07) Word-Processing: Word

Cost: TBD

In this hands-on course, learn how to design and organize documents using Microsoft Word software. The course puts a special emphasis on attention to detail and practical application in preparing business documents and forms.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM08) Business Communications

Cost: $275

This course introduces the principles of business communications. Topics covered include the writing process; direct, indirect, and persuasive messages; and adapting messages for specific purposes and audiences.

This course is part of the Records Management certificate. To take the course individually, please contact continuingeducation@ufv.ca. 

(RM09) Records Management Practicum

Cost: TBD
Prerequisite: Completion of all 8 Records Management program courses.

An 80-hour supervised field-based placement through which participants can refine, integrate, and apply the knowledge acquired in the Records Management certificate program.

Accelerated Bookkeeping for Small Business

Cost: $3080

Enrol full-time to complete the Bookkeeping for Small Business certificate in just 12 weeks. To register in all courses, use the BKKG Block Codes listed beside the section below.

The certificate consists of the following courses:

• Bookkeeping Level I
• Bookkeeping Level II
• MS Excel Level I
• Computerized Accounting Level I (Sage 50)
• Computerized Accounting Level II (Sage 50)
• Payroll Accounting

Chilliwack campus — Canada Education Park

BC Employment Law

Cost: TBD

This module introduces the basics of key employment law in BC including the Employment Standards Act, Human Rights Code, and the Personal Information Protection Act (PIPA). The content will address how to interpret this legislation, the impact of employment legislation on workplace practices, and how to handle key employment issues impacted by this legislation.

Bookkeeping I

Cost: $565

This course provides an essential introduction to bookkeeping, preparing you with theoretical foundations and applicable knowledge. Topics include the accounting model, basic financial statements, general ledger, and GST. Learn how to complete all the functions of the accounting cycle, from transaction analysis to closing the books. Bring your calculator.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Bookkeeping II

Cost: $575
Prerequisite: Bookkeeping I

This course builds on the principles covered in Bookkeeping I, developing your skill sets further. Learn about financial statement preparation, accounts receivable, accounts payable, subsidiary ledgers, bank reconciliations, payroll, GST, PST, HST, trial balances, and year end. Enhance your ability to collect and analyse data, solve mathematical problems, and make accurate calculations.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Computerized Accounting Level I - SAGE 50

Cost: $565
Prerequisite: Bookkeeping Level I and II

Note: Students should be competent in computer skills before taking this course.

Integrated bookkeeping/accounting software is a standard for small businesses. This course covers journal entries, purchases/sales orders and quotes, as well as invoicing, receipts and payments for payables, receivables, and inventory. Familiarize yourself with the reporting and tax features provided by accounting software. Payroll is not covered. Please note: Sage software is not compatible with Mac computers.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Computerized Accounting Level II - SAGE 50

Cost: $525
Prerequisite: Computerized Accounting Level I

Note: Students should be competent in computer skills before taking this course.

Build on what you have learned in Computerized Accounting Level I and learn about banking, payroll, projects, inventory, adjustments and closing. This course does not teach accounting fundamentals. Please note: Sage software is not compatible with Mac computers.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Customer Service Excellence

Cost: $105

You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Chilliwack campus — Canada Education Park

Delegating, Motivating, and Giving Feedback

Cost: TBD

Participants will identify and examine the concepts of and connections between motivation and delegation, as well develop an action plan for dealing with them effectively. In addition, participants will explore the nature of feedback and develop a practical approach to the feedback process.

Designing Employee Orientation

Cost: $105

Effective on-boarding is an investment in employee retention, morale, and productivity. However, all too often employees receive a poor orientation or no orientation at all. This course provides an outline for a professional and formalized orientation program that sets the stage for effective and focused employee performance. Learn proven techniques and current research for designing and implementing an orientation program that engages new employees early in the employment relationship.

Chilliwack campus — Canada Education Park

Diversity and Inclusion: How to Engage a Diverse Workforce

Cost: TBD

This diversity training course discusses the benefits of diversity in the workplace, provides guidelines to interact with different personalities and cultures, and coaches staff on how to approach diverse people with inclusion and respect.

Employee Development & Training

Cost: $275

Effective organizations require knowledgeable and skilled employees. These high-performing employees possess the competencies required for both their current roles and career advancement within the organization. This course focuses on current learning approaches and talent management strategies for developing your employees. It includes an introduction to corporate and individual training needs assessment, on-boarding and orientation approaches, succession planning, and training program design. You will leave with a format for your overall corporate training plan.

Abbotsford — Clearbrook Centre

Employee Rewards

Cost: TBD

This course will provide you with a basic understanding of the key components of a total compensation strategy: the combination of direct financial rewards, such as base salary and bonuses, and indirect financial rewards, such as benefits, retirement savings plans, and recognition programs.

Evidence Based Decision Making

Cost: $605

Examine the importance of evidence-based decision making and its role within both public and private sector organizations. Explore the fundamental approaches to evidence-based decision making through case studies and literature from various professional disciplines.

Learn the components of an evidence-based methodology, including:

• Where and how critical thinking skills fit in
• What experimental designs are used to collect data
• How statistics are used to provide strong evidence for decisions

Upon completion, you will be fully equipped to gather, organize, review, and evaluate the decision-making process.

Handling HR issues

Cost: TBD

This module will introduce and discuss common situations and issues faced by human resources practitioners. Using real-life case studies at the organization, department, and individual level, you will analyze the situation, discuss the implications, and receive guidance on handling these situations.

Hiring for Performance

Cost: TBD

Learn a systematic and structured recruitment process that can be immediately applied within your organization. This will assist in attracting, identifying, interviewing, and selecting the right candidate for the right position. Learn and practice planning, behavioural interviewing, and final selection techniques that will enhance your judgment of a candidate’s potential success and your skills in choosing appropriate candidates.

How to Start a Small Business

Cost: $110

Explore the various options, considerations, and legal requirements involved in starting up a small business in BC, including business structures, business types, business planning, and other essential steps. The session covers the ins and outs of start-up costs, break-even analysis, financing, market share, and marketing strategy.

Hope Centre

HR Policies and Procedures

Cost: $275

A policy is a formal statement of a principle or rule that members of an organization must follow. A procedure tells members of an organization how to carry out or implement a policy. Policy is the what and procedure is the how to. Learn how to develop essential human resources guidelines and create HR policies and procedures that are useful, practical, and easy to understand. We will also discuss how to best communicate policy to employees.

Abbotsford — Clearbrook Centre

Increasing Employee Engagement

Cost: TBD

Understand human resources best practices for organizational effectiveness and employee engagement. This course provides relevant content and tools to help you enhance employee engagement within your organization, department, and work team.

Introduction to Labour Relations

Cost: TBD

This module introduces the basics of current labour relations legislation in BC, how to interpret this legislation, and the impact of this legislation on workplace practices.

Leadership & Managing Change

Cost: $275

Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.

Abbotsford — Clearbrook Centre

Leadership Skills Inventory

Cost: TBD

Although good managers share common traits, there is no cookie cutter mold. Better understanding of who you are affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. You will discover what type of leader you are and what type of position best suits you. Understanding yourself will free you to be who you are as a manager.

Management and Administrative Skills

Cost: TBD

Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.

Management and Communication

Cost: TBD

Good managers are known for their ability to communicate clearly and effectively, listen to problems and solutions, and encourage motivation and goals. This course is ideally suited for new supervisors and managers, to enhance their leadership skills with effective communication and listening, empower them to make necessary and productive changes, and create an atmosphere for engagement and productivity.

Management and Conflict Resolution

Cost: TBD

This course introduces the key principles of conflict handling and provides an understanding of the meaning and causes of conflict .It also gives supervisors an insight into managing relationships with customers and colleagues, our individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Management and Team Building

Cost: $275

Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.

Abbotsford — Clearbrook Centre

Management Foundation

Cost: $275

This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. 

Abbotsford — Clearbrook Centre

Managing Employee Performance

Cost: $275

This course will provide you with the key elements for designing and implementing an effective performance management process within your organization. The content will include the evaluation of your current performance review process, the identification of required changes for more effective employee performance measurement, performance feedback, the design of a performance appraisal form that can be immediately applied within your organization, advice on handling performance issues, and the foundational elements for conducting annual performance reviews.

Abbotsford — Clearbrook Centre

Marketing & Branding Your Business

Cost: $275

Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.

Abbotsford — Clearbrook Centre

Measuring HR's Impact

Cost: TBD

Measuring the effectiveness and efficiency of the human resources (HR) function is one of the best ways to increase HR’s relevance to the company and prove the business impact of proposed HR initiatives or programs. This course introduces a common set of HR metrics, including formulas and descriptions. You will review the list and identify those metrics that best fit your organization. You will also learn the benefits of comparing your company metrics to external benchmarking data.

MS Excel Level I

Cost: $325

Learn how to use MS Excel to create spreadsheets that include Autosum, conditional formatting, formulas, and absolute addresses. Develop or edit spreadsheets using a variety of MS Excel attributes and finalize your new skills by creating charts. This course is designed for students with previous MS Excel experience. Beginners can register for MS Excel Basics. Please bring a USB/memory stick to class.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

MS Excel Level II

Cost: $325
Prerequisite: MS Excel Level I

This course is not a graduation requirement of the Bookkeeping for Small Business Certificate. However, students who have completed Excel Level I may take this course to enhance their skills. Find the schedule here. 

Payroll Accounting

Cost: $525
Prerequisite: Bookkeeping I

Learn to manage and maintain a payroll accounting system, with an emphasis on the calculation of earnings and deductions to conform to federal and provincial laws and accounting best practices. This is a general course that is not specific  to any one business. Bring a USB stick to class.

Abbotsford — Clearbrook Centre

Chilliwack campus — Canada Education Park

Presentation Skills

Cost: TBD

Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence you listeners and achieve your goals.

QuickBooks Level I

Cost: $565
Prerequisite: Bookkeeping Level I and II or possessing foundational bookkeeping knowledge

Note: Students should be competent in computer skills before taking this course.

Learn how to manage customer and vendor transactions, general journal and cash transactions, estimates, orders, discounts, banking, taxes, and credit cards using QuickBooks. Please note: This course is not required to complete the Bookkeeping for Small Business certificate. 

Abbotsford — Clearbrook Centre

QuickBooks Level II

Cost: $575
Prerequisite: QuickBooks Level I

Build on the skills you developed in QuickBooks Level I. Learn how to create and manage a new company, including company setup and payroll and inventory transactions. Please note: This course is not required to complete the Bookkeeping for Small Business certificate. 

Abbotsford — Clearbrook Centre

Strategic Human Resources Management

Cost: $275

This course introduces the strategic role of human resources within today’s business environment. It clearly defines what it takes to align human resources with the organization’s business strategy, create a human resources plan, align HR functions with this plan, and successfully manage the human resources function. The content also includes an introduction to key human resources functions within organizations. You will develop an understanding of how to better position human resources as a strategic and influential partner within your business.

Abbotsford — Clearbrook Centre

Time and Stress Management

Cost: TBD

The ability to manage time and stress is absolutely critical to the success of the roles of manager and leader. Learn techniques for effective time and stress management including identifying stressors, setting priorities, handling interruptions and crises, and improving work methods.

Understanding Leadership

Cost: TBD

This module introduces participants to the topic of leadership, builds understanding of the difference between leading and managing, and examines the most current theories of key leadership practices. Individuals will examine their personal leadership style and its potential impact on how they lead the HR function within their organization.

Workplace Health & Safety

Cost: $105

Employers have legal responsibilities to ensure the health and safety of workers and provide them with the information, instruction, and training necessary for their positions. This class reviews the responsibilities of employers and examines legal accountability arising from the Workers Compensation Act and Occupational Health and Safety Regulations. You will learn the role of human resources in supporting health and safety activities and strategies for improving workplace safety—thereby reducing the company’s potential legal liabilities.

Chilliwack campus — Canada Education Park

Writing in the Workplace

Cost: TBD

Skillful writing is a learned craft and the quality of written communication is critically important to both personal and corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasion strategies, format, style, and revision. Today, writing in the workplace goes well beyond a business letter. This workshop will explore the latest trends and skills needed for workplace writing.