Dental Office Receptionist certificate

Credential Certificate
Tuition $5,300*
Start Date Sept, 2016
Duration 4 months (full-time)
Campus Abbotsford Clearbrook centre
Days & Times Mon-Thurs
9 am-3:30 pm

*NOTE: Course packs, books and other supplies are an additional expense and can be purchased through the UFV Bookstore.

The Dental Office Receptionists (DOR) certificate qualifies graduates for administrative support positions in a variety of professional dental care settings, including general dental practitioners, dental specialists, dental suppliers, and insurance companies. DORs are patient experience specialists and serve as the central communication contact between patients and other members of the dental practice team. They are skilled in dental office procedures, billing software, and dental insurance claims.

UFV’s DOR certificate program offers students the most current industry knowledge and practical skills so that upon graduation, our students are job ready. This challenging career can be both personally and financially rewarding.

Admission Requirements

As a candidate for the program, you must submit the following documents:

  1. A UFV application form online
  2. Proof of Grade 12 graduation or equivalent
  3. Proof of 30 net words per minute typing speed (for testing, view available test dates here)
  4. Proof of English 12 with a final grade of C+ or higher.  If you do not have a C+ or higher in English 12, you may write a Composition Placement Test (CPT) at our main campus with a completed score of 48 or higher.  To write the CPT, register in advance through the Office of the Registrar (OReg) at any main UFV campus

Submit your complete application package to the Office of the Registrar (OReg).

This program is eligible for student financial aid.
Financial Aid

UFV Bookstore

One you receive a formal acceptance letter into the program, you may register. Fees are due at the time of registration.

Program objectives

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills

The program is comprised of nine modules that include a combination of theory and practice-related exercises before participating in a two-week dental office practicum placement. The practicum is followed by a one-week in-class final program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicum
  • Review



updated April 2016


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