Management Skills for Supervisors

Certificate $Per Course N/A Continuous Abbotsford

*Note: Textbooks are not included in tuition and fees may change without notification.

“The Management Skills for Supervisors program in the University of Fraser Valley Continuing Studies program helped me earn a Leadership position in the Health Informatics department in Fraser Health.  I find the course material to be very applicable to today’s work environment.  The instructors provided the education that I needed to transition from the staff level to the management level.” ~ Len Hurley, 2012 Graduate

Great leaders are known for their ability to communicate clearly and effectively, listen to problems and provide solutions, and encourage motivation and goals. If you are new to a supervisory role, or are looking to launch your career into management, this certificate program will develop your leadership skills, or refine your existing skills to drive your career to the next level. In this certificate program you will learn and develop skills about communication styles, essential elements for outstanding customer service, conflict resolution skills, how your leadership will allow you to effectively manage change within your organization, and so much more!


This part-time certificate program is delivered through UFV’s Continuing Studies department and consists of ten core courses and three elective courses designed with supervisory and management professionals in mind. Elective courses allow you to tailor your education to your specific educational needs or the needs of the organization you represent.

Offered in several sections throughout the year, the program design will enable you to take courses at varying times during flexible hours to suit your busy schedule. Registration is ongoing for these courses and there is no application required.

The program is divided into ten core courses and three elective courses as listed below.

Core Courses
• Delegating, Motivating, and Giving Feedback
• Leadership and Managing Change
• Leadership Skills Inventory
• Management and Administrative Skills
• Management and Communication
• Management and Conflict Resolution
• Management and Team-Building Skills
• Management Foundation
• Marketing and Branding Your Business
• Writing in the Workplace

Elective Courses
• Customer Service
• Presentation Skills
• Time and Stress Management

You will receive a grade mark for each course in the program on classroom participation, assignments, study projects, practicum and examination results. You must achieve an 85 percent overall grade average and attendance of 90 percent in each course to earn the certificate. The grading procedure for this program is based on UFV’s Applied Business Technology grading system policy. Letter grades are awarded; students, if they choose, can order and pay for official transcripts upon completion of the entire program.

Who knows more about Management and Supervisory duties than those who are currently working in the industry? Not only do our instructors have high academic qualifications, but they are also current, successful practitioners of the ideas they will be sharing with you. They are committed instructors who are passionate about communicating their knowledge and cultivating enthusiasm in their students.


Program Coordinator
604-795-2847 or 1-888-504-7441, local 2847

In addition to a selection of Continuing Studies courses and certificate programs, UFV offers master’s, bachelor’s, and associate degree programs as well as diplomas, trades certification, and other specialty certificate programs. For more information about programs at UFV please visit our homepage at You may then be interested in contacting Student Services at 1-888-504-7441 to arrange a tour, attend a Becoming a Student info session, connect with an educational advisor, or arrange for career counseling.

Courses being offered this semester:

Customer Service Excellence
You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

ABBOTSFORD — Clearbrook centre
(20104 BISC MSS07 A5A) Laio Voice, 2 sessions, Wed, 6:30–9 pm, $92. Starts Feb 5

Delegating, Motivating and Giving Feedback
The performance of a business or organization depends upon the performance of every staff member. You will identify and examine the concepts of and connections between motivation and delegation as well develop an action plan for dealing with them effectively. In addition, we will explore the nature of feedback and develop a practical approach to the feedback process.

ABBOTSFORD — Clearbrook centre
(20105 BISC MSS16 A5A) Diana Gilbert, 5 sessions, Mon, 6:30–9:30 pm, $235. Starts Feb 24

Management and Communication
Good managers are known for their ability to communicate clearly and effectively, listen to problems and solutions, and encourage motivation and goals. This workshop is ideally suited for new supervisors and managers to enhance their ability to provide clarity to their employees, encourage enthusiasm, and chair great meetings. You will learn how to save time with concise conversations and clear requests, enhance your leadership skills with effective communication and listening, empower individuals to make necessary and productive changes, and create an atmosphere for engagement and productivity.

ABBOTSFORD — Clearbrook centre
(20095 BISC MSS02 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Apr 10

Management and Team Building
Participants will explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics and group problem solving are also explored in this course.

ABBOTSFORD — Clearbrook centre
(40179 BISC MSS15 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts May 20

Marketing and Branding Your Business
Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. It’s important to spend time investing in researching, defining, and building your brand. After all, the brand is the source of a promise to the consumer. It’s a foundational piece in marketing communications and one a business does not want to be without.

ABBOTSFORD — Clearbrook centre
(20204 BISC MSS19 A5A) Diana Gilbert, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Feb 6

Presentation Skills
Presentation skills are essential for business, sales, training, public speaking, and self-development. A well-documented, well planned, and well-structured presentation can be very effective and beneficial to your organization. Good presentations can eliminate confusion and ambiguity,
increase productivity, increase morale, and save time and money. The purpose of this course is to provide and demonstrate key points on which
to focus in the preparation and delivery of effective presentations.

ABBOTSFORD — Clearbrook centre
(20202 BISC MSS12 A5A) Jeff Grabinsky, 2 sessions, Wed, 6:30–9 pm, $92. Starts Mar 5

Time and Stress Management
The ability to manage time and stress is absolutely critical to the success of the roles of manager and leader. Learn techniques for effective time and stress management including identifying stressors, setting priorities, handling interruptions and crises, and improving work methods.

ABBOTSFORD — Clearbrook centre
(20203 BISC MSS24 A5A) Marilyn Lawrie, 2 sessions, Mon, 6:30–9 pm, $92. Starts Apr 7

Writing in the Workplace
Skillful writing is a learned craft and the quality of written communication is critically important to both personal and corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasive strategies, format, style and revision.

ABBOTSFORD — Clearbrook centre
(20205 BISC MSS18 A5A) Mary Higgins, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts Apr 8

Last updated April 2014


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