Management Skills for Supervisors

Current Course Offerings

Customer Service Excellence
Based on your own experiences, identify the essential elements of outstanding customer service. Develop strategies based on leading practices to provide your customers with a high level of service and learn how to build lasting, value-added relationships with customers.

ABBOTSFORD — Clearbrook Centre
(20077 BISC MSS07 A5A) 2 sessions, Wed, 6:30–9 pm, $98
Starts Feb 4


Delegating, Motivating & Giving Feedback
Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.

ABBOTSFORD — Clearbrook Centre
(20078 BISC MSS16 A5A) 5 sessions, Mon, 6:30–9:30 pm, $235
Starts Feb 23


Management and Communication
Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary
and productive changes, and create an atmosphere for engagement and productivity.

ABBOTSFORD — Clearbrook Centre
(20072 BISC MSS02 A5A) 5 sessions, Thu, 6:30–9:30 pm, $235
Starts Feb 5


Marketing & Branding Your Business
Marketing and branding are critical to achieve business success. A strong brand is invaluable to build credibility, set your company or product apart from the competition, and increase your market share. Learn how to research, define, and build your brand. Find out how to craft a successful marketing strategy with your brand at the centre.

ABBOTSFORD— Clearbrook Centre
(20270 BISC MSS19 A5A) 5 sessions, Thu, 6:30–9:30 pm, $235
Starts Apr 9


Presentation Skills
Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan and structure your presentation to influence your listeners and achieve your goals.

ABBOTSFORD — Clearbrook Centre
(20132 BISC MSS12 A5A) 2 sessions, Wed, 6:30–9 pm, $98
Starts Mar 4


Time & Stress Management
The ability to manage time and stress is absolutely critical to the success of any manager or leader. Learn techniques for effective time and stress management. Find out how to identify stressors,
set priorities, handle interruptions and crises, and improve work methods and productivity.

ABBOTSFORD — Clearbrook Centre
(20268 BISC MSS24 A5A) 2 sessions, Wed, 6:30–9 pm, $98
Starts Apr 1


Writing in the Workplace
Learn the craft of skillful writing. Boost the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content generating strategies, audience analysis, structure, persuasive strategies, format, style and revision.

ABBOTSFORD — Clearbrook Centre
(40214 BISC MSS18 A5A) 5 sessions, Tue, 6:30–9:30 pm, $235
Starts May 19


updated Dec 15, 2014

 

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