Management Skills for Supervisors program

*Please note, registration for these courses opens June 17th. 

This part-time program consists of nine core courses and three electives to be completed within three years. Designed for both new and veteran leaders and managers, this program provides an opportunity to gain confidence and to broaden the skills and knowledge needed to lead, supervise, and manage others. Courses in the program may be taken separately. All instructors are professional working as leaders in their field. Successful participants will receive a statement of completion.

Core courses:
Delegating, Motivating, and Giving Feedback
Leadership and Managing Change
Leadership Skills Inventory
Management and Administration Skills
Management and Communication
Management and Confl ict Resolution
Management and Team Building Skills
Management Foundation
Marketing and Branding your Business
Writing in the Workplace

Elective courses:
Customer Service
Presentation Skills
Time and Stress Management

For more information, please contact Mandy Watts at 604-795-2847 or 1-888-504-7441 local 2847, or by email at

Customer Service Excellence
You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

ABBOTSFORD — Clearbrook centre
(20104 BISC MSS07 A5A) Laio Voice, 2 sessions, Wed, 6:30–9 pm, $92. Starts Feb 5

Delegating, Motivating and Giving Feedback
The performance of a business or organization depends upon the performance of every staff member. You will identify and examine the concepts of and connections between motivation and delegation as well develop an action plan for dealing with them effectively. In addition, we will explore the nature of feedback and develop a practical approach to the feedback process.

ABBOTSFORD — Clearbrook centre
(20105 BISC MSS16 A5A) Diana Gilbert, 5 sessions, Mon, 6:30–9:30 pm, $235. Starts Feb 24

Management and Communication
Good managers are known for their ability to communicate clearly and effectively, listen to problems and solutions, and encourage motivation and goals. This workshop is ideally suited for new supervisors and managers to enhance their ability to provide clarity to their employees, encourage enthusiasm, and chair great meetings. You will learn how to save time with concise conversations and clear requests, enhance your leadership skills with effective communication and listening, empower individuals to make necessary and productive changes, and create an atmosphere for engagement and productivity.

ABBOTSFORD — Clearbrook centre
(20095 BISC MSS02 A5A) Marilyn Lawrie, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Apr 10

Management and Team Building
Participants will explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics and group problem solving are also explored in this course.

ABBOTSFORD — Clearbrook centre
(40179 BISC MSS15 A5A) Marilyn Lawrie, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts May 20

Marketing and Branding Your Business
Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. It’s important to spend time investing in researching, defining, and building your brand. After all, the brand is the source of a promise to the consumer. It’s a foundational piece in marketing communications and one a business does not want to be without.

ABBOTSFORD — Clearbrook centre
(20204 BISC MSS19 A5A) Diana Gilbert, 5 sessions, Thu, 6:30–9:30 pm, $235. Starts Feb 6

Presentation Skills
Presentation skills are essential for business, sales, training, public speaking, and self-development. A well-documented, well planned, and well-structured presentation can be very effective and beneficial to your organization. Good presentations can eliminate confusion and ambiguity,
increase productivity, increase morale, and save time and money. The purpose of this course is to provide and demonstrate key points on which
to focus in the preparation and delivery of effective presentations.

ABBOTSFORD — Clearbrook centre
(20202 BISC MSS12 A5A) Jeff Grabinsky, 2 sessions, Wed, 6:30–9 pm, $92. Starts Mar 5

Time and Stress Management
The ability to manage time and stress is absolutely critical to the success of the roles of manager and leader. Learn techniques for effective time and stress management including identifying stressors, setting priorities, handling interruptions and crises, and improving work methods.

ABBOTSFORD — Clearbrook centre
(20203 BISC MSS24 A5A) Marilyn Lawrie, 2 sessions, Mon, 6:30–9 pm, $92. Starts Apr 7

Writing in the Workplace
Skillful writing is a learned craft and the quality of written communication is critically important to both personal and corporate success. Topics covered include writing process, generating strategies, audience analysis, structure, persuasive strategies, format, style and revision.

ABBOTSFORD — Clearbrook centre
(20205 BISC MSS18 A5A) Mary Higgins, 5 sessions, Tue, 6:30–9:30 pm, $235. Starts Apr 8

Last updated December 2013

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