Human Resources

15 hours

This course introduces the strategic role of human resources within today’s business environment. It clearly defines what it takes to align human resources with the organization’s business strategy, create a human resources plan, align HR functions with this plan, and successfully manage the human resources function. The content also includes an introduction to key human resources functions within organizations. You will develop an understanding of how to better position human resources as a strategic and influential partner within your business.

Upon successful completion of this course, students will be able to:

• Describe the role of human resources in today’s business environment
• Explain how human resources can align with an organization’s business strategy
• List what is included in creating, aligning, and managing a human resources plan
• Describe the key human resources functions within organizations

15 hours

Learn about human resources best practices for organizational effectiveness and employee engagement. Discover relevant content and tools to help you enhance employee engagement within your organization, departments, and work teams. Examine techniques to lower turnover, increase employee satisfaction, and enhance productivity.

Upon successful completion of this course, students will be able to:

• Describe the benefits of employee engagement at the organizational, departmental, and employee levels
• Explain the dynamics of employee engagement
• List examples of evidence of employee engagement
• Describe strategies to increase employee engagement

15 hours

Examine the components of a systematic and structured recruitment process that you can immediately apply within your organization in order to attract, identify, interview, and select the right candidates for the right positions. Learn and practice planning, behavioural interviewing, and final selection techniques that will enhance your judgment of a candidate’s potential success and enhance your skills in choosing the best employee for the job at hand.

Upon successful completion of this course, students will be able to:

• Describe the structured recruitment process
• Explain processes and considerations when defining a job role
• Describe how to source potential candidates
• Use strategies for screening resumes
• Design screening tools
• Use interviewing strategies
• Explain considerations for employment decisions and offers

15 hours

Learn the key elements necessary to design and implement an effective performance management process within your organization. Discover how to evaluate your current performance review process, and identify required changes to increase the effectiveness of your employee performance measurement and feedback. Find out how to handle performance issues, and review the foundational elements needed to conduct constructive annual performance reviews.

Upon successful completion of this course, students will be able to:

• Describe performance management
• Evaluate a performance review process
• Discuss strategies for effective employee performance measurement and feedback
• Design an employee appraisal form
• Discuss issues that arise with managing employee performance
• Identify the foundational elements conducting annual performance reviews

15 hours

Effective organizations require knowledgeable and skilled employees. These high-performing employees possess the competencies required for both their current roles and career advancement within the organization. This course focuses on current learning approaches and talent management strategies for developing your employees. It includes an introduction to corporate and individual training needs assessment, on-boarding and orientation approaches, succession planning, and training program design. You will leave with a format for your overall corporate training plan.

Upon successful completion of this course, students will be able to:

• List the benefits to the company, the team, and the employee of incorporating training and development into the workplace
• Describe the process of conducting a training needs assessment
• Using the training needs assessment, develop a training plan
• List different training delivery methods and determine appropriateness in a training setting
• Write learning objectives for training events
• Develop a course outline

15 hours

A policy is a formal statement of a principle or rule that members of an organization must follow. A procedure tells members of an organization how to carry out or implement a policy. Policy is the what and procedure is the how to. Learn how to develop essential human resources guidelines and create HR policies and procedures that are useful, practical, and easy to understand. We will also discuss how to best communicate policy to employees.

Upon successful completion of this course, students will be able to:

• Describe the difference between a policy and procedure
• List essential human resources guidelines
• Explain how to create HR policies and procedures
• Discuss employee communication strategies about HR policies and procedures

15 hours

Examine and discuss common situations and issues faced by human resources practitioners. Learn skills you can put to work right away in your workplace. Using real-life case studies at the organizational, departmental, and individual level, learn to analyze a situation, discuss its implications, and receive guidance on on reaching a resolution. Bring your own HR questions to the session for guidance and coaching.

Upon successful completion of this course, students will be able to:

• List common situations and issues faced by human resource practitioners
• Examine case studies at the organization, department, and individual level
• Discuss the implications and strategies for positive resolution for common HR situations and issues

Explore the topic of leadership: develop an understanding of the difference between leading and managing, and examine current theories of key leadership practices. Identify your own personal leadership style and evaluate its potential impact on the performance of your duties in the workplace.

Upon successful completion of this course, students will be able to:

• Explain how leadership is different from management
• List the benefits of demonstrating leadership
• Describe the essential leadership skills
• Discuss current leadership theories and how they can be applied in today’s human resources strategies
• Examine their personal leadership style

15 hours

Develop a basic understanding of the key components of a total compensation strategy that combines direct financial rewards, such as base salary and bonuses, with indirect financial rewards, such as benefits, retirement savings plans, and recognition programs.

Upon successful completion of this course, students will be able to:

• Describe the key components of a total compensation strategy
• Explain and give examples of direct and indirect financial rewards
• Determine the appropriate mix of direct and indirect rewards
• Design a base-pay salary structure

5.5 hours

Examine the basics of current labour relations legislation in B.C. Learn how to interpret this legislation and assess its impact on workplace practices.

Upon successful completion of this course, students will be able to:

• Define a union
• List the key differences between a unionized versus non-unionized workplace
• Identify the legislation applicable to a unionized workplace
• Explain how the Labour Relations Code affects the definition and application of HR policies and practices
• Define the role of the Labour Relations Board

5.5 hours

Get an introduction to the basics of key employment law in B.C., including the Employment Standards Act, Human Rights Code, and the Personal Information Protection Act (PIPA). Examine how to interpret this legislation, the impact of employment legislation on workplace practices, and how to handle key employment issues arising as a result.

Upon successful completion of this course, students will be able to:

• Locate and search B.C. Employment Standards Act legislation website
• Identify what HR policies are impacted by B.C. Employment Standard Act
• Explain how the B.C. Human Rights Code affects the definition and application of HR policies
• Explain how the Privacy Act affects the definition and application of HR policies

5.5 hours

Employers have legal responsibilities to ensure the health and safety of workers and provide them with the information, instruction, and training necessary for their positions. This class reviews the responsibilities of employers and examines legal accountability arising from the Workers Compensation Act and Occupational Health and Safety Regulations. You will learn the role of human resources in supporting health and safety activities and strategies for improving workplace safety—thereby reducing the company’s potential legal liabilities.

Upon successful completion of this course, students will be able to:

• Identify what HR policies and practices are impacted by the Workers Compensation Act
• Explain how OHS Regulations and Guidelines affect the definition and application of HR policies and practices
• Identify how the Employers’ Advisors Office can assist in understanding current legislation, policies, or guidelines of the Workers’ Compensation Board

5.5 hours

Effective on-boarding is an investment in employee retention, morale, and productivity. However, all too often employees receive a poor orientation or no orientation at all. This course provides an outline for a professional and formalized orientation program that sets the stage for effective and focused employee performance. Learn proven techniques and current research for designing and implementing an orientation program that engages new employees early in the employment relationship.

Upon successful completion of this course, students will be able to:

• Describe the purpose and benefits of an employee orientation
• List the steps of an employee orientation process
• Describe each component of an employee orientation process
• Design an employee orientation program

5.5 hours

Measuring the effectiveness and efficiency of the human resources (HR) function is one of the best ways to increase HR’s relevance to the company and prove the business impact of proposed HR initiatives or programs. Get introduced to a common set of HR metrics, including formulas and descriptions. Identify the metrics that fit your organization best. Learn the benefits of comparing your company's metrics to external benchmarking data.

Upon successful completion of this course, students will be able to:

• Describe common HR metrics
• Match HR metrics with organization practices
• Discuss the benefits of comparing an organization’s metrics to external benchmarking data