Information Technology Services

Join the Line

We are pleased to inform you that the IT Service Desk in partnership with QLess has launched Virtual Lines.  You can now join the virtual line and wait where you want.

Ways to join the line:

  • Use the app store to download the QLess app and search for your line up on your mobile device.

  • Text UFVIT to 604-265-8123

  • On-site kiosk at IT Service Desk (Building G-131)


Stay in Touch

Text these letters to communicate with us while you wait for your turn:

S- Check your status – Use this command when you want an update of your wait time and place in line

H – Request for help – Use this command to get additional assistance

L – Leave the line – Use this command when you need to exit a particular queue

M – Request more time – Use this command to request additional time if you can't be in the area.

N# - Notify me in XX minutes – Use this command to let QLess know when to send an alert

W - Switch – Use this command to switch from text to voice call updates

J - Re-join – Use this command to re-join the line if you accidentally leave the queue

 

Get in Line - Wait Anywhere

When its your turn:

Receive a notification – As your turn approaches, you will receive a notification via text

Head to the center – Go to the IT Service Desk, G131

Take your turn – Get Help - When its your turn you will get a text with more details about the meeting place

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