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Office of the Chief Information Officer

Student Device Support

Formerly the Fix It Program, our Student Device Support (SDS) program is available to registered UFV students who require software and hardware support of their personal devices such as mobile phone, laptop, tablet. As a UFV student* the electronics repair and technical support provided by our Student Technology Analysts is free.  The cost of hardware/parts or software required to repair a student-owned device is the responsibility of the student.  Any hardware procurement for repairs will be done through the IT Service Desk. Warranty and liability reasons prevent our Student Technology Analysts from completing repairs using new or used parts acquired directly by the student.

Our Student Technology Analysts are located within the IT Service Desk located in building G on the Abbotsford campus and lower level of Building A, CEP campus.

The following services are provided:

  • Support of all UFV central-delivered products and services
  • PC and MAC hardware repairs ( data backup and recovery as required)
  • Support of all Android and iOS devices
  • Cell/tablet screen replacement
  • Data Recovery
  • Upgrades and installations of software
  • Virus and malware removal
  • Technical advice

Bring your device to the IT Service Desk during regular business hours and a Student Technology Analyst can assist you.

 UFV SUS cooperative services program

*UFV Student refers to those students having paid current semester student union fees and have a valid (non-expired) UFV Student Campus Card. Student union fee payment is verified by having a current U-Pass sticker on your Campus Card.  If you do not have the current semester U-Pass sticker, please visit the SUS Office in Abbotsford. The SDS program is operated by IT Services and funded by the SUS IT Service Fee.