Return policy

The finalized textbook list for each semester is published two weeks before the first day of class. We recommend waiting until your first day of class before purchasing textbooks, your Instructor will verify the textbooks needed for the course at that time.

Please review our return/exchange deadlines below including our last day for refunds based on semester.

Returns/exchanges must be:

  • Accompanied by original receipt.
  • Refunded on the same card as original purchase. Payment by cheque requires current student card for identification. Refunds may take up to 3-4 weeks to process. 
  • In mint condition and still in their original unopened shrinkwrap (i.e. Items bundled with an access code, loose leaf printing, manuals, videos, CDs/DVDs).
  • Before the deadline.
Textbooks 14 days from date of purchase or September 30th (whichever comes first)
General Merchandise 14 days from receipt date (unopened packaging, tags still on)

Return dates:

Returns/exchanges are not accepted after the following dates of the current semester:

Fall semester  September 30
Summer, First semester  May 22
Summer, Second semester  July 17
Winter semester

 January 31

* Some courses with unique start dates or shorter duration will be returnable for only 7 days from the start of class.

Final sales:

The following list are final sale items and are not eligible for return/refund: 

  • Goods which have the shrinkwrapped removed or opened. Due to website access codes, all shrinkwrapped texts cannot be returned if opened. 
  • Items with cracked spine or bent cover
  • Sale items
  • Coursepacks
  • Headphones
  • Lab coats
  • Calculators
  • Shipping costs
  • E-textbooks & Access codes
  • Books considered a code or standard, including regulations and bulletins

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