Dental Office Receptionist certificate

Credential Certificate
Tuition $5,300*
Start Date Sept 6, 2016
Duration 15 weeks (full-time)
Campus Abbotsford Clearbrook centre
Days & Times Monday - Thursday
9:00 am-3:30 pm

*NOTE: Course packs, books and other supplies are an additional expense and can be purchased through the UFV Bookstore.

Program Information

The Dental Office Receptionists (DOR) certificate qualifies graduates for administrative support positions in a variety of professional dental care settings, including general dental practitioners, dental specialists, dental suppliers, and insurance companies. DORs are patient experience specialists and serve as the central communication contact between patients and other members of the dental practice team. They are skilled in dental office procedures, billing software, and dental insurance claims.

Our graduates are able to take the skills they learn in our classrooms and apply it to a career which offers the potential for regular working hours and a steady income in a challenging and rewarding environment. UFV Continuing Education DOR graduates are currently working in dental offices across western Canada as well in various other administrative capacities.

To view textbooks please visit the UFV Bookstore's website.

Admission Requirements

As a candidate for the program, you must submit the following documents:

  1. A UFV application form online
  2. Proof of Grade 12 graduation or equivalent
  3. Proof of 30 net words per minute typing speed (for testing, view available test dates here)
  4. Proof of English 12 with a final grade of C+ or higher.  If you do not have a C+ or higher in English 12, you may write a Composition Placement Test (CPT) at our main campus with a completed score of 48 or higher.  To write the CPT, register in advance through the Office of the Registrar (OReg) at any main UFV campus

Funding
This program is eligible for student financial aid.
Financial Aid

Textbooks
UFV Bookstore

Once you’ve received acceptance into the DOR program and submitted all your documents as indicated in Admissions Requirements, you will be invited to register for the program. Tuition is due, in-full, at the time of registration.

Program objectives

Skills and knowledge covered include:

  • Role and responsibilities of the dental receptionist
  • Familiarization of tooth anatomy, dental terminology, and dental procedures
  • Understanding of dental fee guides, codes, insurance companies and billing procedures
  • Management of dental payment plans and estimates
  • Booking and maintaining dental appointments and recall system
  • Dental office procedures
  • Working knowledge of dental computer software
  • Effective oral and written communication skills

Courses
The program is comprised of nine modules that include a combination of theory and practice-related exercises before participating in a two-week clinical and administrative practicum placement. The administrative practicum is followed by a one-week in-class program review. The nine modules are:

  • Communication
  • Dental Terminology
  • Insurance
  • Treatment and Payment Plans
  • Computer Skills
  • Practicum Orientation
  • Dental Office Procedures
  • Practicums (2-day clinical practicum, 2-week administrative practicum)
  • Review

Practicum

In order to qualify for the practicum module, students must have successfully completed all previous coursework and attendance requirements.

Students who qualify for the practicum modules will be assigned a practicum site by UFV Continuing Education that provides our students with meaningful work-like experience and exposure to the Dental Office field.

Practicum placements reflect the business practices of the practicum host, which includes placement during standard business hours. Transportation to the practicum site is the responsibility of the student and may require travel outside of a student’s community of residence. Students who refuse an assigned practicum site will be required to find their own site and obtain departmental approval prior to the start of their practicum.

Please communicate any barriers that may affect practicum assignment with UFV Continuing Education immediately after registering.

Contact

604-851-6324
continuingeducation@ufv.ca

updated June 2016

Description

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General Information:
604-851-6324
continuingeducation@ufv.ca

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