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FAQ full listing

Below is a list of the most frequently asked questions we get asked by our editors.

Choose 'Update & Approve' to send your content into the queue for publishing.

  • Choosing only Update will not push your changes into the queue for the next publish cycle. Use Update & Approve.

You may need to wait.

  • T4 will publish all updated and approved content at noon (12pm), once a day, and takes about 20 to 30 minutes to finish.
  • New content will go public in the afternoon.
  • Any changes that occur after this time won’t appear until the following day’s publishing cycle.
  • You will need to have your content updated and approved BEFORE noon that same day if you want it to be published and appear that same day.

You may need to refresh your browser.

  • Use Ctrl+F5 on your keyboard to clear your browser's cache.
  • Also, trying to viewing your updates on another workstation or in a different browser.

Please make sure you are looking at the correct page. 

  • With the migration, there have been some changes to the names of the pages (sections): Dashes are now included in the page names and some editors are changing their URLs. If you have originally bookmarked your pages the bookmarks may now be outdated. Try and go to the live UFV website and use the menus to navigate to the page with your changes.


We recommend using Firefox or Chrome to edit pages in myWeb.

Please keep the version of your internet browser up to date.

Allow pop-ups in your browser.

How to expire content (make content Inactive), but not have it deleted

When a piece of content is set to expire, it is not deleted from the website. Although the content is no longer updated, it is still active within the system, but no longer viewed by the world.

To set an expiry date, go to modify your content. Select the Options tab. In the Expiry Date field, select a date, and use the sliders at the bottom of the calendar to set a time. The expiry date must be in the future--even two minutes in the future is sufficient. When viewing your content in the content listings, it will be marked as Expired.

How to un-expire your content and make it active again

If you currently have content marked as expired and you want to reactivate it and use it again, find the content, click on Modify, OK to the message; Update & Approve.

Get more details

The subsections tab allows you to reorder and control in which order the sections appear.

  1. Go to Site Structure.
  2. Click on the section you want to modify or use the yellow drop-down menu and choose Modify Section.
  3. Click on the Subsections tab.
  4. Use the single arrows to move a section up or down one step at a time.
  5. Use the double arrows to move a section to the very top or very bottom of the list.
  6. If you want the system to reorder your sections automatically, first select the Enabled check box (this removes the check mark).
    1. A-Z
    2. Z-A
    3. Last Updated (Recent First)
    4. Last Update (Recent Last)
  7. When using automatic ordering, use can also use the Lock to lock a section in place while reordering the other sections.
  8. Remember: Save Changes before leaving the page.

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