Important
- Get a fast, stable wired network connection: 50 or higher mpbs downloads, 5 or higher mbps uploads.
- Browser check! See if your browser is supported.
- For best performance, use Google Chrome (Windows and MAC) and Mozilla Firefox (Windows and MAC) or Safari (MAC only) with pop-up blockers off, JavaScript & cookies enabled and cache cleared (major browsers): How to Clear Cache in Google Chrome & How to Update Google Chrome
- Before you start any critical tasks in myClass, reboot your computer, close all the other programs & apps and use only myClass.
- Ask the other users in your places to stop using high-Internet-traffic programs & apps such as YouTube, Netflix, Skype, online games and so on while you are using myClass.
- When you type long text lines, type and save them first on any text editor (NotePad, WordPad, Word, etc.) and then copy and paste them into myClass later.
- Do not upload video and audio files directly into your myClass courses. Instead, upload them through Kaltura (My Media) and then make links to them inside your courses.
Internet Connection
- Recommended Internet speeds: 50 or higher mpbs downloads, 5 or higher mbps uploads; Internet speed test on local servers (click here). Internet speed test on remote servers (click here).
- Fast, stable wired network connection: the best option, especially for critical tasks such as quizzes, assignments and Kaltura video uploading.
- UFV's student computer labs offer very fast, stable wired connections: Abbotsford campus - G210, G181, A302 & Building D's second floor; CEP campus - inside the library.
- Some new or upgraded homes in BC have a pre-installed TelUS PureFibre panel for pre-built wired ports. If you can find the panel in your home, you can contact Telus or Rogers/Shaw for more information. If your home does not have the panel, you can use a powerline network adapter kit (click here).
- If your computer doesn’t have a wired network port, you can use a USB-to-Ethernet adapter (click here). Your Internet modems should have around four wired ports at the back.
- Secured wireless connection on EduRoam, Rogers/Shaw, TelUs, etc.: the second best option. If you can't use a wired connection at all, please put your computer/device very close to your Internet modem. Wi-Fi 5Ghz connections are preferred over 2.4 Ghz. Please do not rely on wireless connections in public places such as coffee shops, malls and grocery stores.
- Satellite connections mostly work, but you might encounter a latency (a delay).
- No Dial-up: You should not rely on dial-up connections at all.
Hardware & Operating System
- Desktop or laptop computer on the current versions of Windows (with Intel or AMD Ryzen CPUs) or Mac OS. Mobile devices on Android, iOS, iPadOS and Chrome OS may have some limitations.
- CPU: recent Intel i3 or higher or AMD Ryzen 3 or higher or Apple Silicon. Computers with Qualcomm Snapdragon CPUs or any other CPUs may have some limitations.
- Network port (Ethernet / wired LAN) and cable (recommended for faster, stable connections).
- USB headset/microphone/speakers or webcam may be required; refer to course requirements.
If you have questions or need help, please email asktlc@ufv.ca