Return to campus — information and updates »

Welcome to the UFV Bookstore

Return policy

The finalized textbook list for each semester is published approximately two weeks before the first day of class.

We recommend waiting until your first day of class before purchasing textbooks, as your Instructor will verify the textbooks needed for the course at that time.

Below, you can review our return/exchange deadlines below including our last day for refunds based on semester. Please also review our "final sale items" section.

General Return Policy

Textbooks 14 days from date of purchase or the last day for the semester's returns (whichever comes first)
E-Books and Access Codes (CEI) 14 days from date of purchase or the last day for the semester's returns pending Publisher approval. 
General Merchandise 14 days from receipt date (unopened packaging, tags still on, clothing unworn)
Coursepacks and Digital Coursepacks Coursepacks (course specific materials) are not returnable due to copyright licensing.

Last Day for Returns

SemesterReturns/Exchanges Not Accepted After
Fall Semester September 29
Summer, First semester  May 19
Summer, Second semester  July 14
Winter semester

 January 31

* Some courses with unique start dates or shorter duration will be returnable for only 7 days from the start of class.

Returns/exchanges must be:

  • Accompanied by original receipt
  • Refunded on the same card as original purchase 
  • In New Condition*
  • Before the deadline

*New Condition means items are still in their original unopened packaging (i.e. Items shrink wrapped and bundled with an access code, loose leaf printing, manuals are still shrink wrapped), books have no damage to the cover or page corners, and clothing is unworn with the tags still attached.

Items not in new condition will not be considered for returns or exchanges.

Final sale items:

The following list are final sale items and are not eligible for return/refund: 

  • Sale items
  • Kinesiology kits
  • Headphones
  • Lab coats & safety glasses
  • Shipping costs

Contact Us