Extended Learning FAQs

Extended Learning FAQs

 

Getting Started

On the Extended Learning login page, select “Create Account” and follow the prompts.

On the screen that prompts you to enter your student email, select “Can’t access your account?” and follow the instructions to reset your password.

Yes. You can browse and search course offerings on the School of Continuing Education and Industry Services websites without an account.

Yes. An Extended Learning account is required to register for courses.

 

Course Registration

To register for a course, visit the School of Continuing Education and Industry Services website and browse available courses. When you find your desired course, click on the “Register for...” button to view the available offerings, add the desired section to your cart, proceed to checkout, and complete the payment process.

Once your registration is complete, you’ll receive an enrolment confirmation email and a receipt email.

If a course is full and a waitlist is available, you may add yourself to the waitlist by clicking “Join Waitlist” and checking out. If a seat becomes available, you’ll be contacted by email with a seat offer.

If you have received a seat offer by email, you can accept your seat offer within 48 hours by:

  1. Logging in to your Extended Learning account
  2. Under the Student Portal dropdown, clicking My Enrolment History.
  3. Clicking the Waitlisted tab.
  4. Clicking Enrol for the applicable course.

 If you receive a seat offer and are no longer interested in registering in the course, please remove yourself from the waitlist by clicking “Remove”.

For courses that start on a weekday, enrolment typically closes at noon on the course start date. For courses that start on a weekend, enrolment typically closes at noon on the last business day before the start date.

 

 

Payments

We accept Visa, MasterCard, and American Express at the time of registration.

If you have prepaid by online banking, debit, or cheque, or if you have an approved sponsorship or fee deferral on file, select "Other Methods" at checkout to submit your registration request. Your request will be sent to the Office of the Registrar for processing and once approved, you will receive a confirmation email.

Yes. After your payment is processed, a receipt will be displayed in your browser, and a PDF copy will be emailed to you.

 

Refunds & Withdrawals

Refund eligibility varies by course or program and depends on when you withdraw.

To view the School of Continuing Education's withdrawal, cancellation, and refund rules, click here.

To view Industry Services' withdrawal, cancellation, and refund rules, click here.

Withdrawal requests are accepted until the end of the day on the day before your course starts. To request a withdrawal:

  1. Logging in to your Extended Learning account.
  2. Opening the “My Enrolment History” section in your student portal.
  3. Selecting the “Enrolled” tab.
  4. Clicking on “Request Withdrawal” for the applicable course.
  5. Completing and submitting the withdrawal request form.

To request a withdrawal after your course has started, please contact the Office of the Registrar by calling 604-854-4501 or emailing reginfo@ufv.ca

 

 

If your course is cancelled, you will be notified by phone or email and will receive a full refund.

 

Student Support

Please contact our IT Service Desk:

Phone: 604-864-4610

Email: itservicedesk@ufv.ca

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