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Conflict Resolution Office (CRO)

File a complaint of harassment or bullying

The formal complaint process allows UFV staff and faculty to officially report incidents harassment and bullying to the Conflict Resolution Office. Once a complaint is received, the CRO will review the evidence provided and schedule a meeting with you to help you understand and navigate the process.

Process overview

  1. Review policy 18 — Discrimination, Bullying and Harassment Prevention

  2. Review the discrimination, bullying, harassment prevention procedures 

  3. Fill out the complaint of harassment or discrimination form

  4. Meet with the conflict resolution Special Advisor to discuss the process

Important: Interactions with the Conflict Advisor are confidential to the extent of the law.

Frequently asked questions about filing a complaint

Time limit for filing a complaint

Do not hesitate to seek help or advice in a timely manner. Under the Human Rights Code and UFV’s Harassment Prevention Policy, a complaint of discrimination or harassment must be made within six months of the last occurrence of the offensive behaviour.

Informal complaint resolution process

The Advisor will discuss with both the complainant and the respondent the informal processes that are available, and will work with both parties with a view to obtaining resolution of the complaint through informal resolution processes when possible and, in the judgment of the Advisor, appropriate.

The strategies employed during an informal complaint resolution are varied and include conflict coaching, facilitated discussion, and voluntary mediation. Strategies used will depend entirely upon the specific circumstances of the case, and the Advisor will discuss with the parties to the complaint particular approaches which could be used during an informal resolution process and their likely outcomes.

Formal complaint resolution process

If the informal resolution process is inappropriate or is unsuccessful, the case will be advanced for formal resolution. The Advisor will provide a copy of the complaint, including the written statement of particulars and any formal response thus far filed by the respondent, to the Associate Vice-President, Employee Services, for further action.

The Advisor may also recommend to the Associate Vice-President, Employee Services, that formal proceedings be initiated, bypassing the informal resolution process, in certain cases.

The burden of proof

Establishing that discrimination or harassment has taken place is complex. The burden of proof is always with the person bringing the complaint and he or she must establish, on a balance of probabilities, that the events described in the complaint took place and in the manner in which they are described. The existence of records establishing a series of events or a pattern of behaviour—and the corroborating testimony of third-party witnesses—are usually instrumental in establishing that harassment has taken place; however, the Harassment Prevention Policy at UFV also allows for a determination of harassment to be made in the case of a single serious infraction:

Harassment may occur as a single incident, or over a series of incidents that, in isolation, would not necessarily constitute harassment.