Bookstore FAQs

Start by visiting UFV Bookstore's online store. You will need to select your campus, term, and program. Check the box of your class (you can select more than one) and hit Go. All course materials will be listed, including ebooks, access codes, textbooks, etc.

Course materials will be listed as required and/or alternatives. If you need advice about which materials to purchase, you can contact your course instructor once classes begin.

Some courses have a physical copy of a textbook AND and eBook option available. Double check your items before paying.

If you are unsure about your courses or section numbers, check your MyUFV account or contact the Office of the Registrar

If it says No Text Required under your class, your instructor has decided not to list any materials for you to pick up from the Bookstore.
If it says TBA under your class, your instructor might still be deciding on their course materials.
If you are still unsure, you can confirm course information with your instructor on your first day of class.

A required textbook is a book your instructor has chosen, which contains necessary readings and materials for the course.

A suggested resource is supplemental material to assist in your studies, but is not mandatory for the course.

Status is determined by your professor not the Bookstore.

If books will be used in the next term, we add them to our list to buy back at the end and beginning of each semester.

There are a few reasons why we would not buy back a book at the end of term:

• The instructor has selected a new book
• The course is not offered in the upcoming term
• The book is going into a new edition
• The book may contain a workbook or loose-leaf section
• The book includes an electronic access code when purchased new

* Covid-19 Update: The Book Buyback will be postponed until further notice. You can follow us on social media for upcoming news on the event.

A coursepack is created by your instructor specifically for your course. It may include book excerpts, journal articles, or course notes. Some out-of print books are also reproduced as coursepacks.

Coursepacks are final sale.

If you are having trouble purchasing or activating your e-book or access code, please review the access code problem solving. You will find information on common problems and solutions and a list of contacts that can assist you.

For help with placing an online order, please visit our tutorial video HERE or check out the PDF guide that is available here: How to Order Online

• BC (Purolator): 2–4 business days $8.00 + tax
• Rest of Canada (Purolator): 3–6 business days, $12.00 + tax
• USA and international: shipping cost for USA and international destinations will be charged actual shipping cost up to $50 + tax

We aim to have your order ready to ship or pick up within 2 - 5 business days of placing your order. Delays are expected during semester rush. 

We will send a second confirmation email when your order is ready for pickup/shipping. If you come to the bookstore to pickup before receiving the confirmation email, you will be told to come back once you have.

If you select Chilliwack pick-up, there is a 1-day delay during which your order is being shipped. Abbotsford is where we store our books and where we process your orders. We recommend waiting a day or two after you receive the confirmation email before collecting your order.

If we are unable to fulfill your order 100% we will contact you.

Access codes are not automatically emailed upon order placement. A followup email with the code attached will be sent once the order is processed within 2 - 5 business days of placing your order.

Picking up your order at Chilliwack or Abbotsford Bookstore is free! Just select "Pick up your Order" at checkout.

If you select Chilliwack pick-up, there is a 1-day delay during which your order is being shipped. Abbotsford is where we store our books and where we process your orders. We recommend waiting a day or two after you receive the confirmation email before collecting your order.

You MUST have a piece of photo ID and your order number (#700_____) ready upon pick up.

Sometimes the online store experiences technical difficulties when there is a high volume of shoppers. Try using a different web browser like Chrome if this happens to you. If that doesn't help, wait for a few minutes before trying again.

Visit our online store and select "My Account" on the top right hand side. You will need to log in, using your email address and password. You are also welcome to email onlinestore@ufv.ca to inquire about your order.

Please refer to our return policy for information on if your purchase is eligible for return or exchange.

Used books are for in-store purchase only at this time.