Contact us

Dispute parking violation, reference violation number and details or pay a parking violation.

• Phone: 1-800-315-7275
• Website: impark.com

Report an out of order meter. Ensure the lot number and out of order meter number is provided.

• Phone: 778-370-5050

Pay for parking over the phone using a credit card.

• Phone: 604-662-7275 or 1-866-234-7275

Register a different licence plate, or request a refund.

• Email: UFVPlatechanges@reefparking.com

Get help if you are having trouble purchasing an e-permit, or if you are having issues with your account.

• Phone: 1-866-783-7787
• Email: support@paybyphone.com

Request a replacement for a lost or stolen hanging pass.

• Phone: 604-331-7288 ext. 7
• Email: vancouver.storefront@reefparking.com

Contact Impark to report on monetary issues with a meter or request a refund.

• Phone: vanmeterrefunds@reefparking.com

Did your vehicle get towed? Contact the tow companies based on what campus/city you're in.

• Abbotsford: Jack's Towing at 604-607-0774
• Chilliwack: AJ Towing at 604-795-3374

Impark has a vehicle assistance program. Need fuel? Need a boost? Have a flat tire? Services are available at Abbotsford and Chilliwack campuses.

• Call Parker Pete: 1-877-771-7383

For questions and comments regarding electric vehicle parking and charging stations, contact UFV's Energy Manager.

• Email: Blair.McFarlane@ufv.ca

UFV parking desk

Note: this email is only monitored twice a week.

• Email: parking@ufv.ca
• Phone: 604-851-6359