FAQs

Troubleshooting

What if I forget my username?

When you setup your profile, your UFV email address was used as your username.  If this is not the case, you can click on "Forgot your user name" on the Concur website.

What if I forget my password?

On the User Login page, click on "Forgot Your Password?" and follow the steps. The system will then email the password to your UFV email address.

What if my account gets locked or I forget my security question?

Please contact onlinesupport@uniglobeone.com (or call 1-877-575-6868 - option 1) for assistance.

Why doesn't the system accept the Primary Airport I entered?

Please start typing your airport and wait for the drop down menu to appear, then select the appropriate airport.

Why doesn't the system accept Air Canada when I enter it in the Loyalty section?

Please start typing the vendor name and wait for the drop down menu to appear and then select the appropriate vendor you wish to add.

I received an error message saying that my company name isn't valid.

Company names must be entered in the same standardized format. Please enter the company name as noted above under “Company ID”. Please contact UNIGLOBE Travel at onlinesupport@uniglobeone.com (or call 1-877-575-6868 – option 1) if you have difficulties.

Why doesn't my credit card get added?

You need to ensure that you are clicking on ‘Add’ to save this information before continuing with filling out your profile.

Why doesn't my loyalty card get added?

You need to ensure that you are clicking on ‘Add’ to save this information before continuing with filling out your profile.

Why doesn't my passport get added?

You need to ensure that you are clicking on ‘Add’ to save this information before continuing with filling out your profile.

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